Oren Shmul Email & Phone Number

Israel

Tel Aviv, Israel

o Managing and improving the customer experience in operations, maintenance, and service.o Managing a staff comprised of 50 team members.o Setting and meeting goals, quotas, and standards.

Tel Aviv, Israel

o Managing and improving the customer experience in operations, maintenance, and service.o Adapting and improving digital user interface for client management system.o Managing a staff comprised of 10 junior managers and 50 additional team members.o Designing and implementing procedures for improving efficiency which achieved a roughly 40% increase in.

Israel

 I provided service-oriented consulting for a variety of clients by assessing their existing procedures as compared with their stated goals, then creating both company-wide and personal suggestions for improvement. I aided in developing perspectives on customer service theory, customer needs profitability, user experience, management procedures, measuring.

Israel

o Managing the Collections Center, including three team managers and 70 junior representatives.o Matrix Management and manager training.o Assessing organizational procedures and implementing changes to improve efficiency in both customer service and overall results. o Human Resources management; hiring, training, mentorship, monitoring.o Performance.

Israel

o Managing a staff of 20 employees and one junior manager.o Maintaining a high level of customer satisfaction, assessing and managing sales goals, recruiting new clients, increasing client shares.o Improving the efficiency of general monitoring procedures for a call center comprised of 150 employees operating in nine different fields.o Developing and.