At my last place of employment, I was with a company called The Beam Team which is based in Alpharetta, Georgia as a Field/Site Lead. I am responsible for providing daily leadership, guidance and training to the work team assigned in regards to specific work responsibilities in a manner that provides maximum productivity and optimized results. We place manufacturer products on shelves within retail establishments in a neat and orderly manner per specifications noted on Plan-O-Grams, pictures or other instructions provided, place all signage information(POP), stickers or other required materials in accordance to the guidelines specified; communicate with the Territory Manager as well as fellow Beam Team representatives as required per instructions given; determine and communicate any specific issues such as missing or incorrect products, labels, or any circumstance which would prevent the timely completion of the project at hand; follow all safety practices as outlined by the company and customer without exception; complete all records of activity such as “Sign Offs”, pictures, reports, and other paperwork as required; remove or readjust stock currently on display according to plans; keep continuous communication with the customer representative(s) in a supportive and professional manner at all times and ensure that the work area is continually clean and safe at all times while providing direction to fellow employees when needed.

While employed at Target, I was one of two Backroom Team Leads. In this position, I was responsible for leading and developing a talented and motivated team. I ensured that all backroom team members were properly trained and certified on the Backroom Location System, coached and lead in-stocks team through weekly routines, ensured working PDAs/holsters and safety equipment such as ladders, lifts, etc were made readily available for use for each team member, ensured only certified team members were operating powered equipment, ensured only backroom certified team members were working in the backroom and made sure that the backroom as a whole, including receiving docks, were organized and free of clutter and debris. I also held each team member accountable for their overall and daily performance by having daily huddles to update them on performance, problem areas and kept documentation on all updated training and reviews.

As a Front-End Assistant Manager, I am responsible for ensuring that the front end of the store runs at an efficient pace. My main priority is to make sure that all customers are consistently getting a WOW experience while shopping by moving through checkout lines in a timely fashion, helping them find any and all items that they cannot locate and providing them with any assistance needed to make sure they are having the best shopping experience possible. I am also responsible for all associates on the front-end of the store as well as the customer service desk; making sure that all guidelines are being followed per company policy such as using proper bagging techniques taught during training, constantly communicating with customers while scanning items and utilizing POS system correctly to ensure accuracy of checking out items. Included with these tasks are performing hourly financial audits of all cash registers to ensure all cash drawers are kept at a certain value per company policy, consistently restock all merchandise not purchased during checkout and merchandise located on the front-end of the store, and ensure that the Customer Service desk is running at an efficient pace by correctly processing transactions such as Western Union money transfers, Lottery and money order transactions.

As the Store Manager, I had the responsibility of overseeing the overall operation of the establishment. My General Manager, which was the only superior that I reported to, entrusted me with the tasks of opening and closing the store, ensuring that the register was properly maintained at the correct financial status per company policy, inspecting and maintaining all operational equipment throughout the facility so that they were in excellent working condition for all employees and customers (when needed), ordering all safety equipment, tools and supplies needed to correctly and effectively perform the tasks at hand and provide excellent customer service to all customers that entered and exited the establishment. Also, I made sure that all employees were properly prepared for work by maintaining clean uniforms, ensuring all safety equipment was up to code and in excellent working condition, made routine inspections on all work performed on all vehicles after completion, made sure all employees were kept up-to-date on all company events, training, safety issues and company policies on a daily and weekly basis.

During the time period of being employed at Lowe’s, I began as a Head Cashier and was later promoted to Department Sales Manager. Both positions required similar responsibilities that I quickly mastered and achieved to the satisfaction of my upper management team. As a Head Cashier, I was responsible for managing all front end activities that included managing Customer Service, Merchandise Returns, Front Line Registers, Lawn and Garden Registers, Vestibules and the Parking Lot area. I made sure that all associates had the support they needed to ensure we delivered the WOW customer service that was required at all times. I also responded to all customer and employee generated EAS alarm activations per LLC training guidelines, greeted and acknowledged all customers in a friendly and professional manner, provide quick responsive service to maximize the customer’s shopping experience, coach all cashiers in providing WOW customer service, understand and respond appropriately to basic customer and employee inquiries, process merchandise information through the store computer system, POS register system and complete all required paperwork according to company policy. Upon being promoted to Department Sales Manager, my responsibilities included everything I performed as a Head Cashier as well as being able to interpret price tag and UPC information, being able to process all merchandise special orders through the store computer system, have the ability to explain, operate and demonstrate functions of all merchandise in my assigned department, develop and plan activities to ensure proper completion in a timely manner, continuously manage inventory and shrink to budget, achieve all sales and margin budgets, and maintain proper control of payroll and other controllable expenses. All work was achieved through the effective management of employees throughout assigned areas and throughout the store as a whole.