Orest Bee Email & Phone Number

I'm currently operating as 2nd level support for the Resolve Software Group HelpDesk where we advise on the maintenance and repair of our customers' bespoke software configurations of Resolve, the industry leading software in the field of Case Management Systems. I'm thoroughly enjoying my position with the company and all the opportunities it offers for self-improvement! My experienced and helpful team is a delight to work with, and I've come to really enjoy spending my working hours pursuing the thrill of positive feedback being left for our handling of customers' cases!Speaking more to my own qualities, I'm articulate, polite and entirely open to criticism. I'm an eternal student, I love to learn and improve my skills. Outside of work hours I'm a foodie who likes animals and playing videogames. I can be quite a people person, though I mostly prefer to keep to myself. I like to think about projects and often daydream about the features of the games and software I'd build if I had the experience, time, money and manpower to make anything I wanted to. I love the feeling of completing a project, and I always find myself reflecting on how I could improve my processes.

Listed skills include Microsoft Office and Microsoft Word.

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  Support Analyst

  Resolve Software Group

  Mar 2020 - Present - South Australia, Australia

  My duties as a support analyst of the Resolve Software Group Help Desk are mainly to answer queries regarding the Resolve product and to offer support for resolving issues that customers may encounter in using their configuration of Resolve. A good portion of my time is spent testing for defects and analysing customers' requirements to find the most suitable solution to their problems. My other duties involve documentation and communication, mostly in regards to informing customers of events… Show more My duties as a support analyst of the Resolve Software Group Help Desk are mainly to answer queries regarding the Resolve product and to offer support for resolving issues that customers may encounter in using their configuration of Resolve. A good portion of my time is spent testing for defects and analysing customers' requirements to find the most suitable solution to their problems. My other duties involve documentation and communication, mostly in regards to informing customers of events that may impact their users. Show less