Ticket Raising and Collaboration with L2/L3 TeamsProactive Alert-Based Actions: Taking a proactive approach by responding swiftly to monitoring alerts, effectively addressing potential issues before they escalate and impact the system's performance.Incident, Change, and Document Management: Orchestrating incident and change management processes, ensuring thorough documentation and adherence to best practices, which has resulted in improved operational transparency.Customer Call HandlingIssue Identification Assistance: Playing a crucial role in identifying and diagnosing system issues, collaborating cross-functionally to pinpoint root causes and facilitate effective solutions.Providing System Health Checks and Updates: Offering routine system health checks and updates, ensuring the stability and reliability of systems, and consequently contributing to enhanced overall performance.