I'm a technical and commercial manager with 15 years of experience managing & leading customers relationships worldwide.With 12 years of technical leadership experience, I turned to customer success and sales roles to to combine my enterprise, ITSM, enterprise agility, sales and negotiations abilities with my deep technical services skills. - I led customer adoption, growth, services & technical support through all major regions worldwide to winning results, expansions, renewals and business growth!- Managed people from 20 different countries and cultures, while building and growing stronger and better teams. - Enterprise customers & B2B success and ITSM expertise , customer management, delivery and execution of software projects with 10M$ plus contract value.- Jira Service Management, Zendesk, Freshdesk, management and implementation of complete service systems .and processes, including integration and governance of internal and external support processes.- Improved NPS, CSAT and customer migrations to cloud, exceeding KPIs.- Vendor management - setup, negotiations and day to day management of BPO and 3rd party contacts centers, NOCs and SOCs with 100+ agents.- Data driven and sales blending in Cyber, Telecom, Finance & Operations, always striving to win and facilitate company growth.- Managed and grew my teams, supported employees growth and career momentum.