Oversee the Project Services Office comprised of 425+ Interior and Exterior Architectural Design Studio projects—$3.5M in contracts, $2M-$10M in Property Improvement Plans, and $50M+ in FF&E sales—providing leadership from initial marketing to scope planning through contract procurement, execution control, closeout, and warranty services. Manage a team of up to 12 direct reports including 6 Project Managers, 1 Project Coordinator, 2 Pricing Analysts, 1 Contract Administrator, and 2 Contract Specialists.➤ Represent the Supply & Design Studio during trade shows, national conventions, and change management initiatives, carving out best practices in this new role, flexing to meet emerging organizational needs and challenges, liaising between the full suite of internal and external project and program stakeholders, owning results, and delivering status reports to senior leaders.➤ Build, train, and continue to mentor a team of top-performing project, pricing, and contract specialists, working with each stakeholder to ensure every project maintains desired momentum, achieves all deliverables, and aligns with strategic goals.➤ Maintain critical paths and forecast obstacles to program and project success, proactively resolving issues, managing quality control, establishing deadlines and expectations, and leading resources in achieving objectives on time and within budget.➤ Adapt projects and program strategies to meet emerging corporate and market needs, serving as the first point of contact for new hoteliers and applicants, and playing a key role in driving new business, meeting demand, and optimizing ROI. ➤ Leveraged Kaizen and Agile principles to reengineer resource allocation following COVID-related layoffs, consolidating and automating select processes, eliminating non-value-added functions, and ‘standing-up’ a new, leaner team.➤ Improved performance transparency from monthly reports to on-demand access to real-time data.

Managed a program of 60-80 concurrent projects, providing project-based leadership to teams of designers, expeditors, bidding representatives, project coordinators, and other key stakeholders intimately involved in the designing of hotel interiors. Tied the vision and mission of the organization to everyday project management functions, upholding brand values, building trust-based relationships, and ensuring members’ complete satisfaction with the Supply & Studio Design suite of services and support.➤ Planned, managed, and tracked projects from initiation through completion; drove the achievement of nonnegotiable project milestones; resolved issues with the potential to impact timelines, scopes, deliverables, and budgets; and served as members’ ‘go-to’ resource facilitating the flow of communication throughout the design project process.➤ Maintained up-to-date knowledge of design standards and supply vendors, facilitating communications and meetings with key internal and external resources, and serving as a subject matter expert on supply status and design requirements.➤ Held final authority and accountability for project sign-off; partnered with members to confirm project completion and scope achievement, requiring seamless coordination of numerous processes, stakeholders, and competing priorities.

Protected brand integrity by providing mission-critical, policy-compliant recommendations to Best Western Hotels & Resorts property owners, design specialists, supply representatives, and all other stakeholders submitting applications for approval of Furniture, Fixtures, and Equipment (FF&E). Promoted the Contract / Supply Department as a high-value resource for members.➤ Developed and introduced the Guideline Addendum Protocol (GAP) during the 2016 HD Expo in Las Vegas, earning high praise for bridging the divide between legacy Best Western guidelines and new industry design trends and specifications.➤ Built Performance Improvement Plans (PIPs) impacting diverse areas of operation to improve the development, upgrade, and maintenance of Breakfast services, outlining KPIs and quantifiable measures of success.

Demonstrated extreme adaptability while flexing to meet clients’ needs and emerging opportunities, leveraging breadth and depth of experience in interior design, project management, training and development, and business consulting to engage in a constant stream of consulting projects. Became a ‘go-to’ resource for clients—individuals and businesses—when problems arose that required immediate intervention, creative problem-solving, and outside innovation to catalyze lasting change.➤ Studio Ambiente (High-End Interior Design Practice): Consulted with clients on complex design projects requiring custom interiors and furnishings, schematic conception, architectural planning, budgeting, vendor management, strategic buying, contractor coordination, and oversight of design projects from initial ideation through delivery, installation, and follow-up.➤ Morrison Management Group, LLC (Business & Change Management Consulting Practice): Hired by organizations to assess needs, develop solutions, mitigate risks, and offer recommendations to steer companies through change and challenges. Leveraged Servant Leadership and Modern Management principles to coach leaders and teams to achieve desired goals.➤ Oriana Lui Consulting (Franchise Consulting & Training Practice): Applied successes as a national trainer with the Norwalk the Furniture Idea franchise to provide advisory services to franchise owners in better business practices. Hired by Farmers to serve as a district trainer, developing new and facilitating existing programming for new and seasoned agents.

Owned and operated a successful agency, earning P&C and Life & Health Insurance licenses. Built, coached, and led a team of 8 in delivering top-tier service to clients, proactively assessing needs, developing risk management solutions, and winning business. Earned top honors including Top Life Insurance Sales (as a rookie) and awarded ‘The Blue Vase’ for above quota results.➤ Pivoted during the economic downturn when training and development was cut by many companies, once again illustrating an unyielding determination and work ethic, as well as the ability to identify next-steps through situational awareness.

Joined this 100+-year-old high-end design studio specializing in consultative interior design services and excelled in working with clients through all phases of the design lifecycle including planning, purchasing, delivery, installation, and post-sale service. Promoted to a senior design role and engaged in a mentee role with the manager, resulting in a call to become one of only three national trainers charged with training interior designers throughout the 100+-franchise chain on consultative sales and design.➤ Grew sales to $2.2M through implementation of a client-focused sales program, training peers around the country on best practices in consultative sales, relationship development, custom interior design, and full lifecycle project management.➤ Named Manager of the Year for franchise in 2005 as a result of training and development successes, additionally contributing to talent acquisition and management, goal setting, and continuous process and performance improvement.