Oriana De Abreu Aguiar Email & Phone Number

Spain

Planning, coordinating, staying on top of deadlines and assuring high-quality localization projects into more than 20 languages on a quarterly to a daily basis, collaborating with internal and external stakeholders. Defining and documenting workflows in Confluence while managing tasks in Jira and Crowdin.

Lisboa, Portugal

Solved user inquiries throughout the whole customer journey, regularly outperforming the team's KPIs and scoring quality assessments above 90%. Identified process obstacles and proactively implemented optimizations to reduce response rate times and improve CPI.

Cambridge, England, United Kingdom

Assisting customers in both English and Spanish with a variety of queries ranging different complexity levels. Key achievements include taking a proactive approach at all times, enabling me to implement suggestions to improve business processes, and consistently achieved quality evaluations between 94% and 100%.

Cambridge, United Kingdom

Lisbon Area, Portugal

Translating approximately 2,000 words per day ensuring accuracy and completeness, identifing as well as resolving translation issues by thorough proofreading and editing.

Lisbon Area, Portugal

Supporting customers in English, Spanish and Portuguese via both phone and email. Also helping in the onboarding of new interns by contributing ideas to improve the onboarding process and co-creating a handbook to bring them up to speed with the expectations of the role.

Bachelor'S Degree, Translation

Bachelor'S Degree, Language Interpretation And Translation

Erasmus+ programme

Bachelor'S Degree, Social Communication

First year