Oriana N. Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

Acted as a consultant to account managers, guiding them on optimal strategies for global deals, contract management, and pricing solutions.Responded to customer inquiries related to global operations, resolving issues such as printer malfunctions, invoicing concerns, contract inquiries, and pricing discrepancies.Coordinated with cross-functional teams including sales, legal, and pricing to finalize global deals and draft contracts, ensuring compliance and customer satisfaction.Managed the process of global contract launches, collaborating with internal stakeholders to address inquiries and gather feedback.Served as the primary point of contact for out-of-country requests and escalations, facilitating smooth communication between global and local teams.Developed and maintained strong relationships with Global Account Coordinators and local managers to support global account growth.Managed all aspects of transaction workflows, including assigning account managers, collaborating with pricing and sales teams, and working with legal on contract matters.Supported Canadian-based global accounts with reporting, sales forecasting, and addressing queries from other Ricoh subsidiaries.Assisted with Global RFPs by providing company information, benchmarking pricing, and confirming service level agreements (SLAs).Collaborated with senior leadership, including the VP of Sales, to review monthly revenue reports, ensuring accuracy and identifying opportunities for growth.Prepared and submitted accurate monthly revenue reports using Anaplan, and worked with the finance team to address revenue discrepancies.

Toronto, Canada Area

Provided comprehensive program and administrative support to the National Dealer Sales department, ensuring the accuracy and timely delivery of monthly reports and presentations.Conducted data analysis using Pivot Tables and Macros, collaborating with cross-functional teams to gather, analyze, and report key business insights.Coordinated and facilitated meetings, managing field communications and serving as the primary liaison with Dealers, Regional, and National teams.Processed departmental purchase orders (POs) and invoices, ensuring meticulous attention to detail and compliance with internal protocols.Administered the SharePoint website, managing user access, creating and updating content (wikis, blogs, forums), and contributing to the platform's knowledge-sharing capabilities.Synthesized statistical and industry research to support new project proposals and business case analyses, working closely with the Senior Project Manager to secure stakeholder buy-in.Conducted qualitative and quantitative surveys to assess project success and identify areas for improvement, providing actionable feedback to key stakeholders.Maintained the project database, ensuring data accuracy and generating detailed analytical reports for senior management and project teams.Delivered weekly progress reports to department leadership, tracking resource management and key project developments.Authored a monthly newsletter to enhance internal communication, promoting best practices for shared drive usage and fostering collaboration across the department.

Toronto, Ontario, Canada

Balanced full-time administrative responsibilities while managing a demanding academic course load, providing key support to three company owners in a fast-paced environment.Successfully managed shifting priorities and ensured smooth day-to-day office operations, handling a diverse range of business tasks.Conducted market and industry research to support proposal development and business strategy, contributing insights to key projects.Designed client-focused PowerPoint sales presentations and coordinated information seminars across Canada, facilitating client engagement and brand visibility.Developed and implemented a new client database to streamline information management and improve operational efficiency.Fielded client inquiries related to claims and benefits, providing timely and accurate responses.Researched government regulations on healthcare benefits, taxation, and coverage levels to ensure compliance and provide informed recommendations to the team.

Toronto, Ontario, Canada

Recruited to negotiate payments on outstanding account balances for GE, demonstrating strong negotiation skills and a solution-oriented approach.Promoted to Quality Assurance Specialist due to recognized leadership potential and high-impact contributions to the team.As a Quality Assurance Analyst, screened and reviewed associates’ calls to ensure compliance with quality standards, protocols, and regulatory requirements.Delivered training, incentives, and constructive feedback to enhance individual and team performance, fostering a culture of continuous improvement.Empowered team members with insights and strategies to effectively manage complex customer relations, personally handling escalated calls to ensure resolution.Collaborated with the HR department on staff performance matters, supporting employee development and engagement initiatives.As a Collections Associate, employed advanced negotiation skills to achieve win-win outcomes in customer interactions, maintaining strong client relationships.

Bachelor Of Commerce - Bcom, Marketing Management With A Minor In E-Business

Diploma, Marketing