Oriana Rodriguez Email & Phone Number

Los Angeles, California, United States

- Collaborated with multiple lab locations and departments to optimize productivity, allocated practices by state to maximize order output by labs and ensure client loyalty and satisfaction.- Provided customer service through inbound and outbound phone calls. Contributed to the consistent monthly ≥ 90% CSAT score.- Provided feedback to Mixlab designers around customer-facing content (client portal) for constant changing and improving customer experience. - Proficiency in Slack to communicate with all departments across locations.- Developed cheat sheets for veterinary medications to improve efficiency in presenting drug compounding information to clients.- Generated updated prescriptions from prescribers and interpreted prescriptions for clients while creating appeals for additional refills to be sent to veterinary practices.- Monitored daily automated orders to verify accuracy of reminders and shipments.

Milpitas, California, United States

- Explained and guided clients through appointments and scheduling. Experience in managing the front desk and phone without additional staff for support. - Updated controlled substances and inventory logs for drug audits. Prepared medications for prescriptions, vaccines, conducted in house laboratory tests.- Followed and taught strict sterilization procedures for the instruments and operation room. Focussed in assisting the veterinarian with pre and post operative care, and supervising boarding patients.- Monitored volunteers and onboarding employees.

Fremont, California, United States

- Handled monetary transactions and scheduling for clients. - Transported animals to and from TriCity Animal Hospital. - Was responsible for observing dog temperament tests and introduced new clients to the facility.- Monitored daily tasks for morning, afternoon, and evening shifts.