As the Cluster Group, Conference, and Events (GCE) Sales Agent for Hilton Rome Airport, Hilton Garden Inn Rome Airport, and Hilton Rome Eur La Lama, I oversee a vast portfolio comprising over 1200 guestrooms and 40 meeting spaces. In this role, I drive revenue growth by converting incoming enquiries into sales and maximizing yield through strategic event management.My responsibilities include:- Receiving and converting incoming enquiries to achieve targets and maximize revenue.- Managing an events schedule to optimize yield and capitalize on revenue opportunities.- Implementing a consistent up-selling approach to enhance revenue streams.- Cultivating strong relationships with customers to understand and meet their needs effectively.- Conducting hotel show rounds to showcase our facilities and services.- Ensuring seamless administration and execution of all planned events.- Actively participating in hotel promotional activities to drive business growth.In this dynamic role, I am committed to delivering exceptional service and fostering long-term relationships with clients to drive repeat and expanded business opportunities.

As a Sales Executive for the Rome Cavalieri, A Waldorf Astoria Hotel, I was entrusted with the responsibility of managing events at one of Rome's most prestigious 5-star luxury hotels. A hotel with over 60 years of experience, known for its unparalleled service and exceptional hospitality.In this role, I handled and assessed inquiries for Meetings, Incentives, Conferences, and Exhibitions (MICE), Business Group Reservations (BGR), and Leisure Group Reservations (LGR), leveraging the hotel's esteemed reputation to convert them into sales. I meticulously prepared offers and contracts according to the highest standards while maintaining effective correspondence and negotiations with clients.My responsibilities also included pre- and post-communication for all related events, collaborating closely with the meeting and events operational team to ensure seamless execution. I ensured that billing instructions were accurate and in line with the contractual agreements, guaranteeing transparency and professionalism in our business dealings.Furthermore, I actively participate in weekly commercial meetings to strategize and plan objectives aimed at achieving sales targets. By combining strategic planning with meticulous execution, I contribute to the continued success and reputation of an esteemed hotel in the heart of Rome.

During my role as a Duty Manager Intern at Hilton Sorrento Palace, the exclusive conference hotel in Sorrento with over 40 years of experience, I had the privilege of overseeing a property featuring around 300 rooms and 14 meeting rooms. This unique setting allowed me to immerse myself in various aspects of hotel operations and guest relations.In this dynamic role, I:- Collaborated directly with the General Manager and Executive Office, supporting commercial and marketing initiatives to drive success.- Successfully managed SALT reviews and guest complaints, safeguarding brand integrity and implementing valuable guest feedback.- Contributed to the Hilton HR Blue Energy Committee, supporting team recognition and social/environmental causes.- Curated engaging content for the hotel's social media platforms, optimizing their performance and enhancing online presence.- Spearheaded the management of VIP guests' experiences, delivering exceptional service and elevating guest satisfaction to new heights.Additionally, during my time at Hilton Sorrento Palace, I had the opportunity to write my Bachelor's thesis focused on increasing team members' job satisfaction and consequently enhancing guest satisfaction. Implementing various projects derived from my thesis research, I sought to increase positivity within the work environment and improve overall guest experiences through innovative strategies.Moreover, I organized and participated in sales incentives such as Famtrips with HWS partners and colleagues, enriching my understanding of sales strategies and fostering strong industry partnerships.

As a Customer Service Administrator at Diligenta, I had the privilege of serving clients through various communication channels with diligence and empathy. Notably, our company's major client was Lloyds Bank, for whom I handled inquiries and provided assistance with a deep understanding of life financial products. In this role, I collaborated closely with team members to achieve daily group targets, demonstrating my ability to work remotely and independently while maintaining a high level of productivity. Additionally, I was responsible for processing customer claims from start to finish, ensuring accuracy and efficiency in payment processing.

As a retail associate, I: - Welcomed customers warmly, assisting them in finding items and creating a positive shopping experience. - Handled stock deliveries efficiently, ensuring products were promptly shelved and available to customers. - Maintained an extensive knowledge of store items, offering helpful advice and recommendations to enhance the shopping experience. - Ensured accurate pricing by attaching price tags to merchandise on the shop floor. - Collaborated with team members to uphold daily and weekly routines, ensuring a safe, clean, and organized store environment. - Diligently followed procedures related to till drawer control and cash handling. - Processed customer payments swiftly and securely using the shop's Point of Sale (POS) system. - Provided fast and friendly service at the checkout, offering assistance with packing to leave a positive impression of the brand.

As a Guest Service Agent at the prestigious Waldorf Astoria Edinburgh "The Caledonian Hotel," I had the pleasure of creating unforgettable first impressions by extending a warm and friendly welcome to all visitors at the front of the house. In addition to providing a warm welcome, I delighted guests by offering a range of personalized service options, expertly upselling facilities and in-house hotel services to enhance their stay and create lasting memories. Moreover, I efficiently managed front desk responsibilities, including check-in and check-out procedures, handling reservations, and addressing guest inquiries and requests promptly and professionally. By consistently exceeding guest expectations and anticipating their needs, I ensured each guest experienced the epitome of luxury and hospitality during their stay.

As a legal advisor my main duties were: - Provided expert legal advice and negotiation services to establish and finalize contractual terms. - Presented impactful legal opinions using effective verbal and written communication. - Managed the defense and enforcement of claims while upholding ethical standards. - Advised on commercial and legal risks associated with new client relationships and business matters.