End User Engineering Team Lead
- Manage a team of subject method experts whom are supporting technologies such as Citrix, SCCM, MDM, O365, etc.- Teams coverage for multiple entities across multiple regions in Asia.- Responsible as point of contact for entire end-user computing technologies consulting to review any incoming projects.- Accountable for all SLA for Incident, Change, Problem, Service Request, Demand/Project, etc for all covered end-user technologies.- Financial Planning for all incoming demands, and yearly re-occurring cost.- Setting up team goals, and leading tasks to ensure directional achievement.- Leading the team to compliance with security controls (CIS/ISO)Projects experience:NAS Shared storage to OneDrive migrationMs Skype to Ms Teams migrationEdge Chromium onboarding migrationSecurity hardening projects (Windows 10 hardening, Browsers, MDM, AD, etc)Windows Feature UpgradeWindows Security Patching (Improvement)BitLocker onboarding and hardeningAD Manager Plus onboarding and Automation setupAsset Verification via MS Flows (Power Automation)DLP & AIP onboarding for WorkstationsMcAfee Proxy Client for WorkstationsGPO Restructuring internal improvement