I provided IT support at the client terminals in the packaging, arrivals, departures and purchasing areas.Operational support for automatic labeling machines.Reported events to the specialized services desk

Designed and Implemented IT monitoring platforms on-premises and cloud with two brands, facilitating the internal processes of the area as well as the automation of tickets, and reports. Supported the process of migrating users to Office 365 with E3 type licensing. Managed IT hardware and Hyper-V and VMWare for Virtual machines Managed ITIL processes of Service Continuity, configurations, changes, and incidents, guaranteeing ISO 20000 certification for 7 years. Provided support, migrations, optimizations, and deployments for a wide range of products in cloud.

Troubleshooting Using Firewall Checkpoint Tools, Cisco ASA, 3COM And Cisco I solved first-level incidents and sent the diagnosis to the other areas to guarantee a solution according to the scope. I performed network routing as well as creating and tracking VPN connections of different entities, guaranteeing the availability of services. I documented the knowledge database guaranteeing its permanent update.

Provide installation and repair services for wireless internet and fiber optic services.Installation, terminal connectors, testing, repair and wiring of facilities in accordance with required standards.Install hardware including but not limited to structured cabling, patch panels, UPS, PDUs, relay racks, data cabinets, generators, switches, routers, firewalls, IP phones, analog phone adapters, media converters, hotspots wireless access and dishes.On-site support for the services offeredResolution of availability events for services provided in warehouses