Olivier Richier Email & Phone Number

Paris, Fr

Ville De Paris, Île-De-France, France

As Telecom Project Manager at Cirpack, I am responsible for the following tasks:Project Management: Supervision of the various project phases, from conception to closing.Planning and Monitoring: Creation, updating and regular communication of the project schedule.Internal Coordination: Coordination and management of interactions with various entities within Cirpack (Expertise, R&D, PMO, PO).Meetings and Communication: Weekly follow-up meetings, steering committees , and purchasing committees, as well as drafting of minutes.Risk Management and Testing: Anticipation of schedule and budget risks, coordination of VABF testing activities and tracking of anomalies, supervision of drafting of technical documents (HLD, LLD, test plan).

Ville De Paris, Île-De-France, France

As a professional services engineer, I'm responsible for the pre-sales and deployment phases in Europe, Africa, Asia and Latin America. I'm in charge of the "MyCollaborate" and "Uniquity" solutions."MyCollaborate" is a unified communications solution available on the Web and via iOS and Android applications."Uniquity" is a cloud PABX service delivered in UCaas mode.My missions in this position:*** Pre-sales : - Analysis of customer needs. - Design of technical solutions. - Presentation and demonstration of solutions to operators and integrators. - Response to calls for tender. - Technical sales support and customer follow-up.*** Deployment : - Deployment and integration of telephony solutions. - Testing, validation, acceptance. - Partner training. - Service improvement and delivery of new functionalities.

Paris

Within the context of projects, provide professional services for the deployment or migration of solutions:Define operational prerequisites in conjunction with the customer: - Deploy Cirpack systems, from engineering to production: technical specifications, planning and validation.- Manage in-house interactions with various departments: Pre-sales, Support, R&D.- Ensure the technical interface with the customer until the transition to support.Project types: migration, architecture changes, network optimization, adding new features.Example of projects managed: Migration of the entire Centrex Cloud PBX customer base as part of a complete platform change. - Consulting: improving customer service, auditing, optimization, training- Training for partners and international customers- Participation in POCs with R&D and Product ManagementProvide feedback and technical expertise to Product Management and R&D teams to help Cirpack products evolve.- Partner support for testing and validation

Région De Paris, France

- Administration of IPTV services platforms (Multicast, OTT, VOD).- 24/7 support for ISP services in production.- Implementation of IPTV supervision via AppDynamics.- Management of engineers (non-hierarchical).- Responsible for upgrade campaigns on a customer base of over 3 million fixed-line customers ( 3 million IADs + 2.5 million STBs).- Follow-up of firmware regular service check, validation by GO/NoGO committee.- Weekly reporting on fleet status to ~200 people.

Technopôle Bouygues Telecom - Meudon La Forêt

- Implementation of a preventive maintenance project at Bouygues Telecom Entreprises.- The aim of the project is to reduce the volume of cases reported by customers, in order to improve productivity, availability and customer satisfaction.- It also enables operating costs to be controlled through equipment supervision and automated incident handling.

Technopôle Bouygues Telecom - Meudon La Forêt

- Responsible for managing a customer portfolio and diagnosing service failures within a technical support team.- Decides on action plans to resolve malfunctions, adhering to the 4-hour Guaranteed Time to Restore (GTR).- Participates in monthly meetings with IT managers to analyze recurring technical issues related to VPN, VoIP Centrex, and IPBX services using Cisco, One Access, and Patton hardware.

Technopôle Bouygues Telecom - Meudon La Forêt

VPN, LAN, WAN, Voip Centrex and PABX incident management.

Valbonne Sophia Antipolis

Operations Manager for Assistance Publique - Hôpitaux de ParisSupervision of network equipment and production servers.Incident handling, production plan monitoring.

Région De Cannes, France

Ingénieur Diplômé De Telecom Lille, Sciences , It - Information And Communication Sciences And Technologies, Telecom Lille Graduate Engineer - Master'S Degree

Networks and Telecom, project management, specialization in mobile networks and network services.

Licence Professionnelle, Reseaux Et Telecom, Bachelor'S Degree In Computer Network Engineering

Cisco CCNA 4 certification Unix Solaris 10 certification Windows Server 2008 certification

Brevet De Technicien Supérieur (Bts), Computer Programming, Two-Year Technical Degree - It And Networks For Industry And Technical Services.

C/C++ and Java programming, industrial software, automation. Human-machine interface, network programming.