Orientrius Cook Email & Phone Number

Atlanta, Georgia, United States

Plans, implements, supports, optimizes, and maintains the Southern Territory’s websites. Supports marketing, fundraising, event management, public relations, and other capacity building operations at the national, territorial, divisional, and local level. Serves as a website systems technical expert and liaison representing The Salvation Army’s websites.

Served as a technical resource for Information Technology Systems and operations. Created training course material for the end user and technical audiences. Analyzed and resolved issues with the development and configuration of custom enterprise applications. Assisted with the integration of active directory groups and users in apps. Configured VoIP.

Served as a technical resource for Information Technology Systems and operations. Worked with junior IT Systems Specialist on cross-training and business continuity strategy. Configured VoIP telephones, conferences and voicemail, user accounts, applications roles, and permissions. Created documentation for users and IT staff to implement, support and.

USA Southern Territorial Headquarters

Provided technical support for computer users in their departments, including troubleshooting and repairing equipment, installing and modifying software, and resolving complaints in a timely and courteous manner. Answered questions, performed periodic maintenance procedures to ensure computer longevity and provide users with a more user- friendly.

Set up and installed computers and peripheral equipment, built and installed cables, connected hardware, tested hardware for proper operation, and installed software to recognize and utilize hardware. Performed necessary data backups before troubleshooting or repairing computers. Supported multi-function network copiers by ensuring assets maintain network.

Responsible for overseeing multiple clients' requests for websites, digital marketing strategies, system configuration, logos, social media, SEO, audio engineering, video engineering, lighting cue design, and execution of audio, video, and lighting cues during live stage plays and other theater shows.

Greater Atlanta Area

Offered inbound telephone support for Sprint's business customers by troubleshooting, investigating and resolving customers' questions and challenges with Sprint's products and services with an objective of resolving any issue during the first call. Helped colleagues as a floor lead. Provided empathetic, courteous, quality customer service in an accurate.

Greater Atlanta Area

Provided technical support and problem-solving assistance to all computer users. Served as technical lead to assigned IT projects. Set up and installed computers, printers, cameras, and peripheral equipment. Operated and maintained all theatre sound and lighting equipment. Programmed and troubleshoot VOIP telephones, voicemail, and other controls. Served.

Austell, Georgia

Logged theme park downtime and department activity. Handled park and thrill ride emergency calls in a calm, professional manner to dispatch maintenance and operations personnel. Managed all park radio channels and ensured priority of operational, security, and loss prevention traffic. Managed corporate reporting of hourly ride operations. Served as trainer.