Orientrius Cook Email & Phone Number

Atlanta, Georgia, United States

Plans, implements, supports, optimizes, and maintains the Southern Territory’s websites. Supports marketing, fundraising, event management, public relations, and other capacity building operations at the national, territorial, divisional, and local level. Serves as a website systems technical expert and liaison representing The Salvation Army’s websites policy, working closely with divisional web development representatives and vendors in maintaining and developing local websites across the… Show more Plans, implements, supports, optimizes, and maintains the Southern Territory’s websites. Supports marketing, fundraising, event management, public relations, and other capacity building operations at the national, territorial, divisional, and local level. Serves as a website systems technical expert and liaison representing The Salvation Army’s websites policy, working closely with divisional web development representatives and vendors in maintaining and developing local websites across the Southern Territory. Curates and syndicates content across a multisite website network. Supports implementation of territorial-driven technology projects. Collaborates with the Territorial Web and Social Media Systems Manager in partnership with the Territorial Communication department for the curation of online content. Assists with developing training materials and training end-users. Develops specific applications that enhance The Salvation Army Territorial website. Assists with territorial domain registrations, renewals, and creation of vanity URL’s. Assists with social media post strategy, creation, and engagement. Show less

Served as a technical resource for Information Technology Systems and operations. Created training course material for the end user and technical audiences. Analyzed and resolved issues with the development and configuration of custom enterprise applications. Assisted with the integration of active directory groups and users in apps. Configured VoIP telephones, conferences and voicemail, user accounts, applications roles, and permissions. Created documentation for users and IT staff to… Show more Served as a technical resource for Information Technology Systems and operations. Created training course material for the end user and technical audiences. Analyzed and resolved issues with the development and configuration of custom enterprise applications. Assisted with the integration of active directory groups and users in apps. Configured VoIP telephones, conferences and voicemail, user accounts, applications roles, and permissions. Created documentation for users and IT staff to implement, support and encourage technology use at the company. Provided next-level technical support for onsite and field service desks and customers via phone, email, or chat. Communicated and coordinated IT projects in conjunction with the Project Management Office. Used SQL, HTML, and other technology to maintain databases of corps, divisions, events, and registrations. Created SharePoint Team and Communication sites training to foster collaboration among enterprise departments, divisions, and field corps units. Maintained the site, database, and metadata for the portal and other hosted sites. Served as a technical resource to the web and social media systems coordinator managing domain purchases and DNS, SSL Certificates, hosting for all organizational sites, and content for the territorial websites. Investigated and resolved site, search engine optimization (SEO), plugin, and hosting issues. Show less

Served as a technical resource for Information Technology Systems and operations. Worked with junior IT Systems Specialist on cross-training and business continuity strategy. Configured VoIP telephones, conferences and voicemail, user accounts, applications roles, and permissions. Created documentation for users and IT staff to implement, support and encourage technology use at the company. Provided next-level technical support for onsite and field service desks and customers via phone, email… Show more Served as a technical resource for Information Technology Systems and operations. Worked with junior IT Systems Specialist on cross-training and business continuity strategy. Configured VoIP telephones, conferences and voicemail, user accounts, applications roles, and permissions. Created documentation for users and IT staff to implement, support and encourage technology use at the company. Provided next-level technical support for onsite and field service desks and customers via phone, email, or chat. Communicated and coordinated IT projects in conjunction with the Project Management Office. Used SQL to maintain databases of corps, divisions, events, and registrations. Helped launch SharePoint Team and Communication sites to foster collaboration among our departments, divisions, and corps. Helped develop a new data-driven apps and resources portal so that app and news links and metadata are stored in database tables, not as a simple grid in WordPress.Served as interim web coordinator managing domain purchases and DNS, SSL Certificates, hosting for all organizational sites, and content for the territorial website. Uses a calendar of upcoming events and news feed to update website content. Configured volunteer submission form routing for public opportunities. Investigates and resolves site, search engine optimization (SEO), plugin and hosting issues. Backups and migrates sites as necessary. Show less

Usa Southern Territorial Headquarters

Provided technical support for computer users in their departments, including troubleshooting and repairing equipment, installing and modifying software, and resolving complaints in a timely and courteous manner. Answered questions, performed periodic maintenance procedures to ensure computer longevity and provide users with a more user- friendly experience, and installed optional hardware and various software applications, upgrading and testing installations to ensure proper… Show more Provided technical support for computer users in their departments, including troubleshooting and repairing equipment, installing and modifying software, and resolving complaints in a timely and courteous manner. Answered questions, performed periodic maintenance procedures to ensure computer longevity and provide users with a more user- friendly experience, and installed optional hardware and various software applications, upgrading and testing installations to ensure proper functioning.Set up and installed computers and peripheral equipment, built and installed cables, connected hardware, tested hardware for proper operation, and installed software to recognize and utilize the hardware. Performed necessary data backups before troubleshooting or repairing computers. Supported multi-function network copiers by ensuring assets maintain network connectivity, coordinated vendor support when necessary, and created, disabled, and deleted network accounts when necessary.Additionally, troubleshoot issues with VOIP/telephony and audio-visual systems, and monitored, report, and repaired wireless access points. Provides next-level support for onsite and field service desks. Supported territorial conferences for IT & Audio. Communicates and coordinates IT projects in conjunction with the Project Management Office.Started as Computer Support Analyst. Show less

Set up and installed computers and peripheral equipment, built and installed cables, connected hardware, tested hardware for proper operation, and installed software to recognize and utilize hardware. Performed necessary data backups before troubleshooting or repairing computers. Supported multi-function network copiers by ensuring assets maintain network connectivity, coordinated vendor support when necessary, and created, disabled, and deleted network accounts when necessary.

Responsible for overseeing multiple clients' requests for websites, digital marketing strategies, system configuration, logos, social media, SEO, audio engineering, video engineering, lighting cue design, and execution of audio, video, and lighting cues during live stage plays and other theater shows.

Greater Atlanta Area

Offered inbound telephone support for Sprint's business customers by troubleshooting, investigating and resolving customers' questions and challenges with Sprint's products and services with an objective of resolving any issue during the first call. Helped colleagues as a floor lead. Provided empathetic, courteous, quality customer service in an accurate and timely manner in accordance with company protocols as well as maintained a positive, problem-solving approach with a spirit of cooperation… Show more Offered inbound telephone support for Sprint's business customers by troubleshooting, investigating and resolving customers' questions and challenges with Sprint's products and services with an objective of resolving any issue during the first call. Helped colleagues as a floor lead. Provided empathetic, courteous, quality customer service in an accurate and timely manner in accordance with company protocols as well as maintained a positive, problem-solving approach with a spirit of cooperation in the team environment. Demonstrated the ability to quickly identify customer needs and present appropriate solutions. Show less

Greater Atlanta Area

Provided technical support and problem-solving assistance to all computer users. Served as technical lead to assigned IT projects. Set up and installed computers, printers, cameras, and peripheral equipment. Operated and maintained all theatre sound and lighting equipment. Programmed and troubleshoot VOIP telephones, voicemail, and other controls. Served as local-level problem-solving support for territory-deployed software, including Lotus Notes. Implemented and maintained a website and… Show more Provided technical support and problem-solving assistance to all computer users. Served as technical lead to assigned IT projects. Set up and installed computers, printers, cameras, and peripheral equipment. Operated and maintained all theatre sound and lighting equipment. Programmed and troubleshoot VOIP telephones, voicemail, and other controls. Served as local-level problem-solving support for territory-deployed software, including Lotus Notes. Implemented and maintained a website and Facebook page for the center. Show less

Austell, Georgia

Logged theme park downtime and department activity. Handled park and thrill ride emergency calls in a calm, professional manner to dispatch maintenance and operations personnel. Managed all park radio channels and ensured priority of operational, security, and loss prevention traffic. Managed corporate reporting of hourly ride operations. Served as trainer for new communications center representatives.