Ondrej Riha Email & Phone Number

Prague, Czechia

Prague, Czechia

Marketing strategy, plan and implementation of online campaigns, administration and development of social networks and websites www.stringdata.cz. Creation of text and graphic content, communication with agencies and clients.

Hlavní Město Praha, Česko

Prague, Czech Republic

Responsibility for the company's product and marketing strategy. Creation of a product offer based on client feedback. Implementation of marketing campaigns online and in print, organization of participation in events, PR and communication. Execution of campaigns in Google Ads, SKlik, creation of text and graphic content, communication with agencies and clients. Administration and development of social networks and the website www.insio.cz

Prague, The Capital, Czech Republic

Our mission is to help to constantly expand the fan base of ČS Corporate banking customers by increasing the number of companies who consider us as partners along their path to growth and prosperity.My role is to play an evangelist role in developing customer centric mindset within Agile transformation. Focusing on defining customers feedback concept and connecting it to the voice of business, connecting customer experience with financial results and designing and leading customer experience trainings.Responsible for implementation of CX capability for corporate business including design of customer's journeys for MSE, SME & LC segments and setting up of CX metrics and platform for continuous improvement based on customer’s feedback and internal data.

Prague, The Capital, Czech Republic

Plan and execute all web, SEO/SEM, social media and display advertising campaigns.Measure and report performance of all digital marketing campaigns, and assess against goals.Identify trends and insights, and optimize spend and performance based on the insights. Responsible for development and strategy of portals - www.erstecorporatebanking.cz, www.investicniweb.cz

Prague, The Capital, Czech Republic

Comunication, social media, inovation and development consultant. Responsible for development and strategy of portals - www.erstecorporatebanking.cz, www.investicniweb.cz and digital service aggregation channel - Business360 www.business360.cz

Prague, The Capital, Czech Republic

Responsible for strategy, development and content of internal online communication channels, social media and collaboration tools Google Apps. Management online communication strategies, use of channels and media, internal publicity, user training and support. Search for new media and opportunities for innovation.

Prague

Responsibility for the development and intranet content, operation, editing, communication project plans, cms publishing tool development, authors training, web analysis - WebTrends, creation and evaluation of internal employee surveys in the tool opinio, management and development of open content on the platform of Confluence, portal administration BEA (Oracle) and user roles management. Local edotors of Erste group intranet.Project teams leadership - technically stream - internal rules and procedures simplification project, business stream - internal social network implementation project.

Prague

May 2007 - October 2010IT owner of www.csas.cz website, personal account configurator and a modeling portfolio application.Responsibility for planning Servis24 and Business24 application operating costs and responsibility for the process of planning, approving, evaluating and development of applications: www.csas.cz, S24, B24. Project team leadership - test team - project OFP - Client portfolio modeling calculator.November 2006 - December 2007Tester - Application Servis24, Bussines24, internal application for client servicein connection with these alternative channels, applications for phone bankers and automatic telephone customer service system tester.