Key Responsibilities: • Selected based on a strong grasp of these domains, showcasing expertise.• Efficiently oversaw private tutoring sessions and university classes, ensuring seamless management.• Demonstrated excellence in instructing Python programming intertwined with Data Structures & Algorithms.• Employed various pedagogical techniques to simplify complex topics, fostering confidence in students' learning journey.

Key Responsibilities: • Launched an interactive Python website, revolutionizing programming education and reshaping teaching approaches.• Developed a dynamic curriculum for computer science education, mentoring students for the Google Coding Festival.• Guided students in crafting advanced projects involving complex graphics using the PYGAME library.

Key Responsibilities: • Transformed onboarding for new team members by implementing streamlined processes and structured training on data security protocols and awareness. • Developed an innovative AI chatbot utilizing decision trees for rapid troubleshooting and a significant reduction in support inquiries. • Users can independently interact with the chatbot. Exemplified a proactive stance towards self-learning

Key Responsibilities:During my two-year tenure at AvaTrade, I provided comprehensive support to 500 end-users, addressing software, hardware, and peripheral issues. I devised customized solutions like a password-reset website for Chinese employees and individual SharePoint sites for data transfer. I automated processes within the ticketing system, developed a user-friendly helpdesk wiki and employee resource, empowering users to enhance their skills and find solutions independently. These initiatives led to increased server efficiency, saving the company resources and time. I'm proud of my contributions and remain committed to delivering value in any organization I join.• Initiated a central internal wiki for streamlined knowledge sharing and swift problem-solving. • Developed a creative Innovated solution to tackle persistent issues faced by China office users, resulting in reducing IT burden and support tickets. • Led end-to-end cloud migration project, meticulously tailoring migration plans and crafting individualized team sites to suit diverse requirements. • Provided hands-on guidance during the transition, showcasing adept communication, robust problem-solving, and critical thinking skills.

Lead support team that providing assistance to an average of 53000 users in 24/7 support environment. Problem-solving collaborate multi parties. Installation and conxguration operation systems. Handling senior personnel such as the chief of staff. Leading big IT projects.