Orin K. Email & Phone Number

Ypsilanti, Mi, Us

Ann Arbor

Responsible for providing ongoing account management to internal and external customers during all phases of the registration process. Provide full cycle customer support from application through certification, suspension, or drop for ISO 9000; 14001; ISO/TS; 16949; AS 9100; & additional standards:• Research and provide details regarding the status of registration and certificate(s).• Obtain additional details for all phases of registration for accuracy and completeness to continue with the registration process.• Monitor and maintain client files regarding all data related to registration.

Ypsilanti

Check out my latest book of poetry: http://www.amazon.com/The-Land-Spines-Orin-Kennedy-ebook/dp/B00O1CS2QW

Ypsilanti

Provided support, strategy and communication for non-profit clients on a national level. Created, formatted and delivered effective Cases for Support for non-profit development projects ranging from $1 Million to $10+ Million. Researched, prepared and delivered successful grant applications, matching them to the needs of individual organizations. Led the development of data tracking tools to break down the fund raising process into manageable, actionable steps. Communicated step by step strategies to C-level executives to allow them and their management teams to more effectively manage their resources. • Analyzed the company's information flow and processes and created a more efficient and elegant system with supporting documentation. • Created strategy and communication plans for $10+ Million in non-profit fundraising campaigns.• Created, edited and effectively delivered a Case for Support that resulted in a $1 Million gift to the client.• Contributed to the development of a tracking tool to take clients step by step through how to engage donors.

Ann Arbor, Mi

Collaborated under pressure in a fast-paced environment within strict deadlines to produce communications read by thousands of employees. Responsible for writing, editing and publishing the visual communication for the 600+ Borders retail stores across the country. Collaborated with departments across the company, including Store Operations, Purchasing, Marketing, and Merchandising, to ensure that all communications were accurate, reflected the Borders brand, and met individual department goals. Wrote clear, concise directives that were read & executed weekly by 11,000+ people. Consistently met strict deadlines despite last-minute changes in programs, promotions, and/or timing. • Created & published weekly Action Lists for over 600 Borders stores nationwide.• Effectively negotiated feasibility, effectiveness, timing and communication method for projects.• Created and maintained process documentation for the Visual Communications Team. • Created process documentation for the Visual Communications Team. This included: Leading this process, reviewing & revising old documentation, & taking it from unusable and outdated to an easy to follow, process-based document

Ann Arbor, Mi

Worked collaboratively as a member of the management team that opened a new Borders Superstore. Supported and organized the ground level sorting of the store. Worked with the Borders corporate office and with the Seattle’s Best Coffee corporate office to establish, train, and maintain the highest level of customer service. Collaborated with C-level executives to ensure proper brand placement and awareness. Hired and trained new staff on excellent customer service standards. Duties included ordering new product on a weekly basis, as well as tracking and maintaining proper levels of stock to meet sales needs and grow sales. Responsible for overall monthly sales and shrink goals for the café. • Consistently outperformed sales goals by 10%.• Consistently outperformed shrink plans by 5-10%. • Maintained a top level café, establishing best practices that became the model for the entire chain.• Led the team that consistently earned highest marks on customer feedback surveys.

Michigan

Developed and implemented lesson planning consistent with National standards and benchmarks. Collaborated with colleagues on a national level to enhance the classroom experience for students. Incorporated technology into the classroom and lesson plans, allowing students more flexibility in completing their work within the requirements. Maintained a high level of professionalism and achieved an advanced degree in the field. • Served as the Faculty Advisor for the school’s Yearbook publication. • Achieved promotion to Department Head within two years of teaching.

Bachelor Of Arts, English

Activities and Societies: Rank Leader in the Michigan Marching Band

Masters, English

Education record