Orin Meadows Email & Phone Number

Mountain View, Ca

Supervise all front-of-house operations, including recruit, train, schedule, and evaluate the house management staff and volunteer team of over 300 Ushers.

San Francisco Bay Area

•Increased single patron sales (up 15%) through focussed engagement. Worked to offer a more flexible show package offer, designed and implemented a delivery service for hearing impaired patrons, and trained theatre Ushers on best practices for meeting patrons' needs•Increased group sales (up 35%). Implemented a gifting program for returning clients, build relationships with local HR partners, and redesigned outbound communication emails and schedules.•Liaised with theatre management team to maintain high levels of patron satisfaction. Provided direction on Usher skills, food and beverage offerings, and maintained a presence during events to ensure patrons and the hosting team were equally satisfied.•Launched mobile ticketing for all groups in compliance with evolving ticketing standards. Built and presented training, FAQ, and call center support.•Strategized and executed annual patron trips to both NYC and LA. Secured transportation, tickets, and excursions for over 70 people.

•Manage a fast paced 65 million dollar business which includes technical support and consumer sales in a high profile location with 150 employees. Focussed on driving results and building customer loyalty while supporting the company priorities.•Maintain an inventory of over 18,000 units with over 99% accuracy. The team leads the market in runner times and Personal Pickup set aside times.•Successfully led six teams through high profile New Store Opening/Relocations; Palo Alto, Stanford, Fashion Show, Manhattan Village, Pioneer Place,and Arden Fair. Continue to partner with Preservation and Operations teams and vendors to maintain “day one” standards.•Effectively wrote and managed scheduling for sales team of over 100 people, consistently three weeks ahead and within budget. Became a Mentor and resource for South Bay, Peninsula, and European Scheduling Managers.•Successfully planned and executed revolutionary product launches under rigorous timelines. From iPhone 4 to introducing iPad, and most recently the very successful launches of iPhone 5s, 5c, and iPad Air.•Responsible for upholding exceptional Apple brand image and operational standards by managing Visual and Operations teams. •Developed strong relationships with senior members of Market/Corporate support teams, Store Leaders from surrounding Markets to continue the growth and innovation of Apple Retail Store initiatives. •Trained multiple new managers to Apple Retail as well as provided immersion experiences for new members of Retail Corporate team.•Known for developing future leadership talent and have successfully promoted multiple individuals into new roles such as Inventory Specialist, Experts, Family Room Specialists, Genius, and Business Specialists.•Up held Apple’s P&P and LP policies. Known for being honest and for being able to make tough d!ecisions when necessary.

•Chosen to lead the opening of new restaurant, setting all front of house standards and policies. Created and maintained relationships with guests and neighborhood. •Hired and trained all staff from opening date onwards. Responsible for on going training, feedback, and team reviews•Responsible for delivering a consistent high level of service and cleanliness.•Ran off site events; festivals and catering. •Dealt with all customer relation issues personally

•Managed the company’s highest volume store. Grew the business to surpass sales plans for 12 months. •Responsible for sourcing, hiring, and training all staff. Regularly provided direct feedback, wrote and delivered annual performance reviews.•Maintained the highest levels of service and merchandising. Partnered with corporate partners to develop new merchandising standards.•Ensured Loss Prevention standards were upheld. •Prepared and modified schedules to reflect fluctuating business needs.

•Recruited to open Puma Canada’s first Concept Store. Partnered with Puma North America to carry out the global vision and expectations in a new market.•Oversaw initial construction as well as subsequent renovations. •Sourced, hired and trained opening staff of 31 Associates within two week time period.•Developed merchandizing, training, goal setting, service expectations, coaching. and disciplinary policy for future Puma Concept and Outlet stores•Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while maintaining the highest levels of service to customers•Worked with IT to successfully install, operate, and manage Rpro POS system.•Developed and trained all senior staff from within the store.•Participated in U.S. Manager’s meetings, bringing back and integrating new Policies and Procedures.