Orin Meadows Email & Phone Number

Mountain View, CA

Supervise all front-of-house operations, including recruit, train, schedule, and evaluate the house management staff and volunteer team of over 300 Ushers.

San Francisco Bay Area

• Increased single patron sales (up 15%) through focussed engagement. Worked to offer a more flexible show package offer, designed and implemented a delivery service for hearing impaired patrons, and trained theatre.
• Increased group sales (up 35%). Implemented a gifting program for returning clients, build relationships with local HR partners, and redesigned outbound communication emails and schedules.
• Liaised with theatre management team to maintain high levels of patron satisfaction. Provided direction on Usher skills, food and beverage offerings, and maintained a presence during events to ensure patrons and the.
• Launched mobile ticketing for all groups in compliance with evolving ticketing standards. Built and presented training, FAQ, and call center support.
• Strategized and executed annual patron trips to both NYC and LA. Secured transportation, tickets, and excursions for over 70 people.

• Manage a fast paced 65 million dollar business which includes technical support and consumer sales in a high profile location with 150 employees. Focussed on driving results and building customer loyalty while.
• Maintain an inventory of over 18,000 units with over 99% accuracy. The team leads the market in runner times and Personal Pickup set aside times.
• Successfully led six teams through high profile New Store Opening/Relocations; Palo Alto, Stanford, Fashion Show, Manhattan Village, Pioneer Place,and Arden Fair. Continue to partner with Preservation and Operations.
• Effectively wrote and managed scheduling for sales team of over 100 people, consistently three weeks ahead and within budget. Became a Mentor and resource for South Bay, Peninsula, and European Scheduling Managers.
• Successfully planned and executed revolutionary product launches under rigorous timelines. From iPhone 4 to introducing iPad, and most recently the very successful launches of iPhone 5s, 5c, and iPad Air.
• Responsible for upholding exceptional Apple brand image and operational standards by managing Visual and Operations teams.

• Chosen to lead the opening of new restaurant, setting all front of house standards and policies. Created and maintained relationships with guests and neighborhood.
• Hired and trained all staff from opening date onwards. Responsible for on going training, feedback, and team reviews
• Responsible for delivering a consistent high level of service and cleanliness.
• Ran off site events; festivals and catering.
• Dealt with all customer relation issues personally

• Managed the company’s highest volume store. Grew the business to surpass sales plans for 12 months.
• Responsible for sourcing, hiring, and training all staff. Regularly provided direct feedback, wrote and delivered annual performance reviews.
• Maintained the highest levels of service and merchandising. Partnered with corporate partners to develop new merchandising standards.
• Ensured Loss Prevention standards were upheld.
• Prepared and modified schedules to reflect fluctuating business needs.

• Recruited to open Puma Canada’s first Concept Store. Partnered with Puma North America to carry out the global vision and expectations in a new market.
• Oversaw initial construction as well as subsequent renovations.
• Sourced, hired and trained opening staff of 31 Associates within two week time period.
• Developed merchandizing, training, goal setting, service expectations, coaching. and disciplinary policy for future Puma Concept and Outlet stores
• Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while maintaining the highest levels of service to customers
• Worked with IT to successfully install, operate, and manage Rpro POS system.