As an independent consultant, I've partnered prime contractors (SigTechs, Hopewell) and on community service programs (RobinHood) to help manage and direct the Valboost resources with support from the Buchannan and Edwards iHub architecture team. Working with Buchannan and Edwards’ team since 2018 supporting the RobinHood program (https://washingtonexec.com/2021/10/greg-parchment-empowers-youth-through-buchanan-edwards-robin-hood-program/) applying technology like Azure, Azure Stack HCI, Microsoft Teams, Amazon Connect, and Microsoft Dynamics for case tracking as well as inventory and supply chain management I've helped recruit new HBCUs and helped to train the students on some of the community service projects. We leverage the AKM process and the my5 mentoring tools to store Knowledge and mentor the interns to help with the provisioning and call center support processes. Partnered with SigTechS throughout the Covid19 pandemic, I've worked with the District of Columbia Public School system to provision over 50,000 tablets and laptops for students and teachers as part of the district’s ELI project. For Hopewell, I've been working with Valboost's team using dynamics to manage tickets and matrix DevSecOps and manage work items to modify the Hopewell’s dynamics billing review application (dynamics cases and azure functions integrated with an EDI broker to review health care claims) as well as assisting with a fit gap analysis on changing from a commercial telephone system to the matrix connect center using amazon connect and Microsoft teams phones. I have experience implementing IT Service Management processes based on the ITIL Framework such as Problem Management and Event Management as well as chartering initiatives to improve transparency and increase stakeholder involvement for the Nuclear Regulatory Commission while for DELL Federal Services.I've functioned as End User Support Lead and Executive Support Focal for IBM employees in the Bethesda, Baltimore, and Washington DC region (2900 seats) and numerous Commercial Clients providing industry best practices for Incident Management Lifecycle, reviewed Client survey to identify opportunities for process improvements while meeting aggressive SLA requirements.Specialties: Areas of expertise includeIncident ManagementProblem ManagementChange ManagementClient CommunicationsTeam LeadershipCustomer ServiceRequirements GatheringProblem Analysis