• Providing help and advice to customers using your organisation's products or services;• Communicating courteously with customers by telephone, email, letter and face to face;• Handling customer complaints or any major incidents, such as a security issue • Issuing refunds or compensation to customers;• Keeping accurate records of discussions or correspondence with customers;• Writing reports analysing the customer service that your organisation provides;• Developing feedback or complaints procedures for customers to use;• Meeting with other managers to discuss possible improvements to customer service;• Being involved in staff recruitment and appraisals;• Training staff to deliver a high standard of customer service;• Leading or supervising a team of customer service staff;• Learning about your organisation's products or services and keeping up to date with changes;