Customer Success executive with rich experience optimizing processes and operations.My workstyle is characterized by meticulous attention to detail and my focus on prioritizing objectives and key results.Over 13 years experience in providing value for customers (5 years in software/SaaS industry). Achievements include a proven track record of building, structuring and scaling a product portfolio of customer-centric organizations that have resulted in increased customer retention, expansion, and advocacy.My focus is on actively helping organizations to grow by driving to continuous improvement across the organization and fostering a culture of customer-centricity to ensure customer satisfaction throughout the customer journey. Data is the key to achieve business objectives and customer needs. By leveraging SMART data (specific, measurable, achievable, relevant, and time-bound), I can identify gaps and opportunities, and adjust the strategy as needed.As a CRM enthusiast, leading, mentoring and monitoring in CRM are three areas I am very passionate about. I love to help organizations to set the objective, track the KPI, analyse proactively and ensure feedback is being implemented as an urgent/priority task.Tech savvy, with a passion for the software industry, I stay at the forefront of exploring what customers need, customer journeys, empathy maps, quick feedback fuelling back to product features development - all this by having a robust understanding of evolving technology and industry best practices.