Orit Peleg Email & Phone Number

Israel

Central, Israel

I worked as a Tier 2 Software Analyst for the C and C++ Compiler Family product. I was a part of a global support team based in Canada, where I collaborated with other teams to quickly solve global clients' issues. My responsibilities included identifying clients' problems using technical analysis, running tests, and recreating their issues on various operating systems (AIX, Linux, z/os). I worked closely with the development team to create and manage the delivery of software fixes and workarounds to clients. I provided support to over 20 tickets per day, including banks, software development companies, and educational institutions. Finally, I maintained and monitored clients' service requests daily, ensuring quick and effective resolutions while complying with SLAs.

Central, Israel

During this time, I wore two hats as a Tier 1 Software Services Support specialist, being a focal point of local business clients for all IBM software products and providing technical support for a backup product named "FastBack". As the main point of contact for all of IBM's local business clients, I was responsible for managing and prioritizing service requests via CRM and ensuring that urgent cases received prompt responses from the support team. My daily tasks included conducting initial research to address clients' concerns and escalating cases as necessary to ensure positive user experiences. I collaborated extensively with global support teams at various levels to resolve clients' issues, and I followed intra-organizational escalation processes to ensure compliance with SLAs. I assisted local business clients with "Fastback" best practices and guides on the functionality of the product. This involved explaining how to use the software, highlighting its key features, and offering advice on how to optimize its performance.

Central, Israel

I worked as a Software Technical Support specialist for PC and laptops. As a member of a local Lenovo support team, I applied critical thinking and troubleshooting skills to identify the root cause of software issues and successfully resolve a wide range of technical problems. I tracked support cases and provided guidance to clients on the features and functionalities of their laptops to enhance their user experience. This involved explaining how to use software applications, optimizing system settings, and troubleshooting issues that were affecting their overall performance. Overall, my experience as a Software Technical Support specialist for PC and laptops allowed me to develop a wide range of technical skills and customer service expertise. Through my work with Lenovo, I was able to provide effective solutions to clients' issues and enhance their overall user experience with their devices.

Ramat Gan, Tel Aviv District, Israel

In this role, I was responsible for administering the Windows Server network, including implementing, managing, and troubleshooting all network and communications equipment. My duties included managing users and computers through Active Directory, installing and maintaining anti-virus software, and performing server backups using Backup Exec and Exchange Backup Software. I also provided phone support to employees for various technical issues, ensuring that issues were resolved promptly. Through my work as a System Administrator at Cohen Herzog Law Office, I was able to develop a wide range of technical skills and expertise in network administration, user management, and system backups.

Certified Novell Administrator

Microsoft Certified Systems Engineer

Python Introduction Course