Orit Leventhal Email & Phone Number

• Managing the post-sales relationship for global corporate and enterprise accounts based in US, Canada, and South Korea, from various industries such as Financial Services, Retail and Software. Working with Fortune 1000 companies.• Planning and executing onboarding process of new customers, implementing the PlainID platform and providing comprehensive training.• Driving all aspects of project planning, governance and onboarding including detailed deployment timelines and deliverable definitions, status communications, project success criteria, and issue mitigation and resolution• Part of sales and upsells processes, building and providing SOW’s according to customer’s needs for new customers and for on-going projects and renewals. • Working very closely and cross-functionally with PlainID Sales Executives, Sales Engineers, Professional Services, Support, Product and R&D Teams, on a regular basis• Communicating insights and feedback from the customers to the company teams and management, influencing the Product Roadmap.• Developing, maintaining, and own relationships with existing clients to ensure success, satisfaction, engagement, and long-term retention• Leading trainings, demos and on-site workshops to educate customers on the features of our product and leveraging the adoption of PlainID authorization platform.• Maintaining daily or weekly communication with customers, to promote on-boarding projects, new requirements, and support customer needs

• Built from scratch and led a powerful team of professionals, growing from 4 team members to a staff of 30 full-time employees, plus contractors and suppliers, and 15 matrix project members• Initiating and leading complex Projects and monitoring large scale Programs, within budget and meeting business expectations, including:o Planning, monitoring and successfully delivering projects to customers according to a planned milestones, scope, and quality KPIso Developing a high-leveled and detailed project plan to track progresso Managing the resources and negotiating resource conflicts and constraintso Identifying risks and providing plans to mitigate themo Managing cross-functional and global project teams o Creating status updates in multiple levels from engineers to executive managemento Managing budgets (M$)o Using Scrum Agile methodologyo Programs & project examples:  Multi-year implementation program of “Service Now”  Multi-year Re-implementing “Workforce Software• Managing organizational critical 24*7 systems, such as Oracle ERP and Service Now, responsible for their availability, scalability, performance and upgrades• E2E management of Software Development, QA and & Delivery life cycle up to mass deployment to customers • Monitoring a 15M ILS annual department budget including software, products and projects• Working continuously with hardware teams, such as physical and virtual servers, network and operating systems, mediating and coordinating the language to the business teams• Built and sustained strong relationships with internal and external customers• Technical environment and tools:o Oracle ERP and Oracle software toolso Java, Microsoft C sharpo Linux and Microsoft windows operating systemso SaaS and cloud based: Service Now, Workforce Time & Attendance, Oracle o Development management tools: Jira, Microsoft Azure DevOps (formerly TFS), Smartsheet

• Led a team of 5 software developers, specializing in HR processes• Led a successful technical implementation of Q-flow, a customer Queue management platform, implemented in all Pelephone service centers • Broad experience with ERP modules, including Warehouse management, Inventory, HR and more

Training For Academic Graduates

Bsc Life Science