Oscar Rivera Email & Phone Number

Sacramento, Ca, Us

Sacramento, Ca, Us

Chicago, Illinois, United States

Lulafit is an amenity consultant and management company for commercial real estate. We make your asset relevant through custom amenity strategy consulting, experience management, and our proprietary technology - which seamlessly integrates into your building ecosystem.Companies must rely on their physical office presence to cultivate culture, community, engagement, convenience, hospitality, and wellbeing. This is the crux of what helps them attract and retain the workforce that drives their business forward.

Greater Chicago Area

• Sourced membership leads and interviewed 100+ Chicago professionals from diverse industries and functional skillsets to ensure membership compatibility/fit • Served as primary ambassador for all member needs and inquiries, including onboarding and offboarding• Created membership engagement and retention tracker and analyzed data to forecast and manage membership KPIs were met • Built company tools utilizing platforms like Airtable and Google Streak; tools include an interactive membership directory, membership onboarding work plan, and interactive map of local remote worker resources• Oversaw all brand social media platforms including Facebook, Twitter, Instagram, and LinkedIn• Designed and maintained a monthly morning event series exploring tech, design and, social impact; ensuring a 30+ attendance was maintained for optimal engagement • Wrote and deployed all membership communications including a weekly newsletter, social engagements, and iterative in-person follow ups • Strategized community events to drive engagement in a variety of forums: happy hours, workshops, group working sessions (virtual and in-person), as well as moderated online discussions

Chicago, Illinois, United States

• Managed sales initiatives for over 60 member accounts; expanding partnerships, providing scalable solutions and increasing revenues2020• Implemented process improvement tools to maximize time and improve communication; including an automated retention and engagement tracker, and member journey timeline• Chaired the We of Color Midwest chapter, an ERG, fostering a diverse, inclusive workplace through DEI programming and training• Navigated and executed sales strategies during a quickly changing market to secure member retention, business growth, and member satisfaction.

Chicago, Illinois

• Effectively supervised entire Front Office team comprised of one front desk supervisor, 11 front desk agents, and two bellhops• Led the Front Office into success across the multiple categories within the brand, including ranking #3/97 Aloft hotels in guest overall satisfaction, #3/97 Aloft hotels in check-in experience, #2/97 in staff service, #2/97 in elite membership acknowledgment• Managed talent acquisition and the development of new hires by creating in-depth training and professional development programs• Generated daily sales strategy and revenue forecast by collecting historical data on hotel performance and making informed decisions to ensure 100% occupancy

Chicago, Illinois

• Maintained leadership role within Housekeeping and Front Desk departments• Oversaw the housekeeping department comprised of over 30 associates, including guest room attendants, housemen, and laundry attendants • Created and implemented training programs to ensure exceptional cleanliness in guestrooms and public space as well as ensure exceptional guest engagement with the Front Desk department • Through implementation training program, Aloft Chicago City Center was named number one in cleanliness out of sixty-six Aloft properties throughout North America in 2015

Chicago, Illinois

• Contributed to the opening team of a downtown 272-room property • Proactively and enthusiastically welcomed and registered guests • Created weekly newsletter that informed coworkers on the advancement of hotel functions, guest satisfaction, team areas of opportunity, and information on current Chicago concierge events

Bachelor’S Degree, Psychology, Senior

Majoring in Psychology with concentration in Human Development & Minor in Hospitality Leadership

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities, Graduated

Activities and Societies: Phi Theta Kappa alum