Arkady Shtanko Email & Phone Number

Ла-Альтаграсия, Доминиканская Республика

‒ Implemented a monitoring and reporting system for automated tests‒ Linux servers maintaining (Selenoid, bash)‒ Python scripting(Pytest, Selenium, Allure)‒ Teamcity config editing (Kotlin)‒ Technical documentation writing

Москва, Россия

Technical support on 2nd/3rd line. Task processing coming through the internal helpdesk. Support of one of the largest banks of the Russian Federation: huge fleet of PCs and a large number of remote users. Was marked by colleagues as motivated and client-oriented employee, high marks according to the results of the review.- Receiving and processing tasks through Helpdesk- Remote support using Zoom and Microsoft RDP- Software installation for users- Windows and MacOS workstation maintenance- Hardware and software troubleshooting- Initial diagnostic of mass failures- Maintain a database for solving incidents- Support for internal services- Receiving, accounting, organization of repair of equipment- Active Directory administration with users, domain PCs, groups and NTFS-permissions

Санкт-Петербург, Россия

User and business support for technical issues. The main achievement was the organization of the transfer of licenses and contracts to a new legal entity in the EU due to sales restrictions for Russian companies.In addition, I organized a work pipeline of the HR department at Jira and wrote a large amount of user and technical documentation for employees.Administrating- Configuration and access giving in Google, Microsoft, Atlassian, Zoom- Assisted to DevOPS with OPSgenie and Jenkins- Jira: workflow config, access, JQL filters- Inventory checkPurchasing- Purchase of equipment for the modernization and growth of business: PCs, laptops, printers and supplies.- Purchase of licenses: Adobe, Jetbrains, Microsoft365.- Communication with counterparties at every stage: from price requests to receiving deliveriesRemote and local technical support- Accepted tickets Jira Service Management- Advised on selection of hardware and software- Network devices configuration: Mikrotik and Ubiquiti- Surveillance installation and configuration- Onboarding assistance- Communicated with tech support of used services: Google, Microsoft, Adobe, Zendesk, Yandex 360Among other things:Settled work with contractors, optimized hardware and license procurement costs.Resolved complex organizational issues in transferring software registration to Cyprus.Able to explain complex technical difficulties and solutions in a simple way. Improved stress tolerance skills working with users. Participated in demo days, prepared presentations about my work for presentation to colleagues.Used services and technologies: Google Admin, Microsoft 365, Yandex 360, Zoom, Jira и JSM, Confluence, Opsgenie, Statuspage, Adobe admin, RouterOS, UniFi

Санкт-Петербург, Россия

Санкт-Петербург, Россия

- Solving everyday user problems- PC build, setup and maintenance, troubleshooting- SCS, Surveillance, Access Control System setup- Local network setup and troubleshooting, Mikrotik configuration- Technical Inventory Management

Санкт-Петербург, Россия

- SCS, Surveillance, Access Control System setup- analog and digital audio equipment maintenance- Construction of soundproof rooms

Челябинск, Челябинская Область, Россия

- Solving everyday user problems- PC build, setup and maintenance, troubleshooting- SCS, Surveillance, Access Control System setup- Local network setup and troubleshooting- Technical Inventory Management- Installation of server rooms