Experience:• dealing with bookings by phone, e-mail, letter, fax or face-to-face • completing procedures when guests arrive and leave• choosing rooms and handing out keys• preparing bills and taking payments• assisting guests in storing valuables in secure deposit box• taking and passing on messages to guests• dealing with special requests from guests (like booking theater tickets or storing valuable items• answering questions about what the hotel offers and… Show more Experience:• dealing with bookings by phone, e-mail, letter, fax or face-to-face • completing procedures when guests arrive and leave• choosing rooms and handing out keys• preparing bills and taking payments• assisting guests in storing valuables in secure deposit box• taking and passing on messages to guests• dealing with special requests from guests (like booking theater tickets or storing valuable items• answering questions about what the hotel offers and the surrounding area • dealing with complaints or problems• Liaising with other departments of hotelSkills: • excellent spoken communication skills• strong customer service skills• a friendly and professional telephone manner• the ability to adapt to different guests• patience and tact• the ability to stay calm under pressure and look after several things at once • good problem solving skills• the ability to use computerized technology• a methodical approach to your work • accuracy and attention to detail Show less

• Promoting and marketing the business• Dealing with customer queries and complaints• Providing advice about tours, trips and activities • Planning• Selling holidays and insurance• Preparing promotional materials and displays• Guest meeting and hospitality