Orkhan Jafarov Email & Phone Number

Baku, Azerbaijan

Managing a team handling incoming customer requests through various channels, including internally redirected requests covering: omnichannel requests for card orders, card personalization, card delivery, plastic stock management, POS management, merchant requests, online banking, application support, card operations, Providing remote support for issuing and acquiring on second line level and front, including vendor management, reporting to higher management, process organization and testing.

Baki, Azerbaijan

•Managing the daily activities of the card operation business, including payment processing, correspondence, and support functions. Ensuring that SLAs and operating standards are met.•Ensuring that projects, goals are met and adhering to approved budgets. •Planning, directing, organizing and controlling card operations and the related vendor management oversight. Collaboration with TPP, IPS and ICC. •Providing effective design and oversight of procedures and functions to ensure timely, accurate and complete processing of transactions to include both settlement and disputes.•Identification, evaluation, and management of risk within areas of responsibility and implementation of risk mitigation strategies and activities as appropriate.•Ensuring compliance with all national laws, as well as organizational policies, procedures, and processes, including, but not limited to those related to the card business, International Payments Systems standards and core rules. •Assisting Product Office with card program execution and profitability, making recommendations for appropriate changes to improve user experience and implement efficiencies in servicing the card base.•Generating reports and data retrieval directly from DB upon request from higher management.

-Testing and Implementation of various functionalities including, but not limited to updates, compliance, patches, changes in logical functionality, new features and projects in Online Processing system. -Administration and support of daily functionality of Online system and authorization flow. -Allocation of resources to various projects, tasks and testing scenarios within the division. -Communication with business division, technical specialist and vendor as request translation figure, from business to technical and vice-versa. Analysis of incoming business requests and their compatibility with system settings and specifications for future implementations. -Setting the logic for SQL queries to automate monitoring of critical areas of system functionality.-QA (regression, functional, test-cases preparation and testing)

Baku, Azerbaijan

-Coordination of customer, merchant, corporate customers and internal complaints on various issues related to payment cards processing. -Setting priorities to incoming requests, controlling the resolution processes and redirection, if addressed to another division.-Dispute resolution, chargeback, arbitration, compliance, retrieval request and fulfillment processing. -Fraud reporting to payment systems, central bank and higher management.-Detection of authorization fraud trend and timely prevention by writing and implementing rules into online fraud detection and prevention tool.-Resource management and allocation both in short and long run, to ensure effective team results. -Managing problems and complaints with top priority and higher complexity.-Leading correspondence with IPS, other processors and banks.-Active participant in various projects.

Baku, Azerbaijan

•Responsible for chargebacks, compliance, arbitration and dispute resolution in general, working with Visa International and MasterCard Worldwide.•Fraud analyzing and fraud reporting to IPS.•Active member of a group responsible for migration from TPP to in-house processing. Writing, editing and testing possible fraud scenarios to be integrated in fraud analyzing software. •Processing of cardholder transactions clearing files.•Online fraud prevention in pre-authorization environment. Rule setting for online fraud detection software. •Clearing and authorization analysis. •Quarterly MasterCard Reports (QMR)•Filling in and submitting various forms to IPS and leading general correspondence. •Transaction processing problem detection and resolution.

Baku, Azerbaijan

•Responsible for dispute resolution and the chargeback procedure in whole. Fraud reporting, risk management, fraud analyzing and settlement of the dispute.•Working with clearing & settlement files from Visa International (ITF) and MasterCard Worldwide (IPM).•Knowledge in Card Factory (embossing, embedding of plastic cards, PIN printing)•Analyzing authorization and clearing data.

Bachelor In Economics And Management, Business/Managerial Economics

Bachelor In Business Administration (B.B.A.), Business Administration And Management, General