Orla Brazell, Msc, Phr, Fpc Email & Phone Number

Roseland, New Jersey, Us

Roseland, New Jersey, Us

Responsible for key project deliverables that include but are not limited to project timelines, stakeholder alignment, issue logs, and relationship management of existing clients• Develop weekly presentations for touch base meetings and provide training for newly migrated administrators• Provide guidance and mentor newer team members through shadowing and 1:1 training sessions with the goal to improve the client service experience• Assist management and the Client with preventing and resolving issues that may impede project success.• Identify opportunities to upsell additional products and services ADP offers• Ensure projects are managed against the requirements of scope of work while managing any changes inthe process.• Stretch Assignments: Developing standardized document procedures, creating reporting analyticsdashboards and piloting new process improvements for my team.PMP in progress

Roseland, New Jersey, Us

- Main HR Support for clients calling in with HR compliance questions, termination cases, technology navigation challenges, and general service queries when their HR Business Partner is unavailable.- Channels of communication included email, phone (Call Flow), Service Portal Chat, and scheduled virtual meetings.- HR compliance subjects asked for guidance on included, but were not limited to, state-specific guidelines, termination procedures, performance improvement plans, employee-relation guidance, FLSA, policy creation, harassment claims, and client/ADP contract education.- Many clients who would regularly call in were those I was able to build strong relationships with, allowing for trust-based recommendations on important company-wise decisions.- Within my team, I trained cohorts hired after me to help them get up to speed on daily work functions and the workflow that continued to evolve. - Increased team productivity by implementing a weekly rotational workflow that was designed to have each team-member be responsible for fewer channels of communication at a time while allowing for that time to be more dedicated to supporting more in-depth client concerns.- Built a OneNote library with reference materials related to the most up-to-date HR law, COVID-19 updates, best practice guides, talk tracks, standard operating procedures, and contact lists to help team members move into the role even after I moved on after this role.- Passed the PHR certification November 2019Subject Matter Expert in the following:- TotalSource system Administrator Trainings- Internal HCM system Case Management Process Supported two pilot projects:- Service Portal: Provided weekly feedback on bugs and user-friendly improvements for our system's Chat function which is now used by clients nation-wide.- Technology Upgrade: Took one of our clients through a technology upgrade from our old platform to our new platform as their HR Business Partner and point of contact.

Roseland, New Jersey, Us

- Discussed, analyzed, and suggested optimal health benefits based on 60 different clients' unique needs within their workforce, budget, and special requirements (i.e. union, non-union, growth, competitive local, etc.), ensuring legal compliance and a competitive benefits package within the Bay Area, Los Angeles and Dallas markets.- Reduced time necessary to schedule appointments by 70% with each client in order to have meaningful conversations around the needs of their staff by setting up an automated scheduling system through Calendly. Because of this, I was able to connect with every client in March and April and dedicate at least a one-hour analysis meeting and another hour to building out plan summaries or providing them with different scenarios to help them understand how this may impact their annual budgets.- Coordinated employee meetings between April and May to help companies' workforces understand their new plans that would go into effect June 1st.- Responded within a 24-hour period to help support administrators with employees' additional questions relating to benefits, deadlines, and eligibility requirements.- Much of this role relies heavily on educating the client decision makers on plan eligibility, how plans compare to one another, and this may keep them competitive within their specific markets. This allowed for decision makers to make choices that empower themselves and their staff.- Offered continued support after the Open Enrollment period through July/August to ensure clients were satisfied and their employees were able to successfully utilize the benefits they were paying for.

Roseland, New Jersey, Us

- Managed the process of implementing new clients onto the ADP TotalSource platform during the seasonally inflated number of clients who decide to become co-employers within the Professional Employment Organization (PEO) ADP provides.- Learned the PEO model as well as the HCM technology provided to clients to ensure I can re-educate decision makers on the service they are being immersed into.- Collected, audited, and documented within our tracking systems that all legal documentation to be signed by contract signers and officers of each company were in good standing. I would on occasion need to follow up with leadership should any additional items need to be revisited based on the business type and the tax model each company was privy to.- As the first official service partner the client would be acquainted with, it was also my responsibility to communicate between our sales partners and our HR Business Partners any compliance requirements the client may need to address upon onboarding with us as well as identify opportunities to offer ancillary benefits the client may be interested in using through our many partnerships with other departments (Time & Labor, Talent Management, Handbook Policy creations, 401K, etc.).- Increased efficiency and cost-effectiveness with the system setup by optimizing my time with each administrator and showing them how to best utilize it, ensuring that their own staff had proper tools to fulfill department responsibilities.- Partaking in the clients' first two payrolls within our system was also a responsibility of mine to ensure there were no compliance problems or questions unanswered around how the process works.- Ensured, before their full transition to the Service Teams, that they were satisfied with the system and any other initial setups required to support them at first.

Prata Di Pordenone, Pordenone, It

● Design social media marketing campaigns and creative content using WordPress and other online software● Organize and create substance for clients’ particular needs such as promotional videos, brochures, social media outreach, content creation, and email marketing● Digital Marketing experience in Turkey, Australia, Canada, Ireland, Italy, and the United States

San Francisco, California, Us

Responsible for local events through brand awareness, socially responsible partnerships, and connecting with like-minded small businesses to help foster a balanced positive environment for all community members. KPIs included increasing business revenue, reaching out to target market audiences, and bringing the brand to life through experiences such as execution of in-store/out-door classes, social networking events, and local business partnerships. Part of that involved establishing a social media presence via Instagram for Bay Area Athleta stores. My community outreach and engagement provoked a positive culture with diverse organizations (such as the YMCA, Palo Alto's Chamber of Commerce organizers, Barre3 & Peloton, to name a few) with the ultimate goal of bringing members of the Palo Alto community and surrounding cities together through helping women and girls reach their limitless potential. A special project I was assigned to also involved the establishment of Athleta's Bay Area social media presence. Additional support included creating documentation for tools widely used my other Community Relations Team members including Splash, Salesforce, and Instagram.

Advanced Facebook’s News Feed interface to ensure profile posts were properly curated and categorized for the automation system to understand. ● Advanced machine data automation by reviewing randomized data output● Improved concrete measurements of the machine's data by generating feedback of bugs in the system for engineers● Debated and examined the importance of controversial guidelines during weekly meetings● Supported the launch of our product internationally in Australia, resulting in refining data feedback for our model guidelines● Trained newcomers through shadowing, Q&A, and feedback and fulfilled improvements to the training process

Mountain View, Ca, Us

Utilized market research to better the user experience on Google sites and searches on a global market team.● Reviewed ads and website content geared towards the Canadian and French-Canadian markets● Created streamlined workflows to enhance processes● Executed and established web revision policies through interpreting guidelines with my team ● Developed and edited a monthly team digital newsletter● Authored three documentation process manuals with step-by-step pictures, Google Docs, and PowerPoint presentations which were immediately implemented in training programs● Coordinated and executed team building events within our Product Quality team of 60 people

Toronto, Ontario, Ca

Learned experience: Studied and applied industry marketing strategies, such as ZMOT (zero moment of truth) by Google and Adwords to streamline the user online car research experience. Also acquired skills in the use of Salesforce software.● Assisted the Marketing Manager in car sales and participated in strategic online marketing sales meetings● Created and enhanced online listings for used vehicles, including taking photographs and drafting descriptions to entice buyers● Implemented SEO research to better user experience in finding the perfect used car within the Toyota online database.

Master Of Science (Msc), Marketing

Bachelor Of Science (Bs), International Business, Asian Area Emphasis - December, 2014

High School Diploma, P.A.C.E. Program