Orla Conlon Email & Phone Number

Dublin, County Dublin, Ireland

Responsibilities include:• Ownership of Client Relationships, Projects, & Managed Service Support.• Development and delivery of annual Training Plans in alignment with Government Mandated requirements.• Creation of Annual reports and training metrics.• Participation in compliance training seminars.• Provision of ongoing consultation and best practice recommendations.• Consulting with clients regarding new Compliance Training requirements - working with clients and… Show more Responsibilities include:• Ownership of Client Relationships, Projects, & Managed Service Support.• Development and delivery of annual Training Plans in alignment with Government Mandated requirements.• Creation of Annual reports and training metrics.• Participation in compliance training seminars.• Provision of ongoing consultation and best practice recommendations.• Consulting with clients regarding new Compliance Training requirements - working with clients and internal teams to determine the best possible approach and define the best outcome for learners.• Support SOW and Addendum creation, including the presentation of service options and SOWs to clients. Show less

Dublin, County Dublin, Ireland

Responsibilities included:• Ownership of Client Relationships.• Project delivery and oversight – a critical link between the sales cycle and delivery of the service.• Identification of potential business opportunities within existing customer relationships.• Provide ongoing consultation and best practice recommendations.• Continually search for ways to improve service offerings and the methods by which customers are supported.

Ifsc Dublin

Responsibilities included:• Leadership of the global project management & support functions.• Budgetary ownership and management of, tracking, and reporting of cross-functional projects.• Management of the tech project pipeline (pricing and requirement gathering)

In my role as Head of Client Services with Candidate Manager I was responsible for leadership of the Client Services function. As a key member of the Senior Management team, I was the primary point of contact in collaboration with business team members engaged in the software implementation process.My primary focus was to ensure customer engagements and project delivery were aligned to the strategic & financial objectives of the Business.

In my role as Client Services Manager I was the main point of contact with regard to Client Implementation, support and training (both delivery and issue resolution), reporting to the Product Development Manager.

In my role as Implementation & Training Consultant I was responsible for project managing the implementation of Candidate Managers web-based applicant tracking system in Small to Medium Enterprises (SME’s). I also held responsibility for delivering Administrator & End-User training.

I was primarily responsible for client relationship management and sales support activities.

Diploma, Mary Curran Diploma In Personal And Business Coaching

Ba, Business Economics And Social Studies

Communication & Presentation Workshop

Prince2® Project Management Accreditation

Train The Trainer Course