Helping GP's, consultants, nursing, health care assistants & medical administrative teams to deliver a first class service to our patients. My role as Group Practice Manager is to build a high performing team who can deliver the best patient care with ease and are happy to come to work each day. I love it! General Practitioners have long been the first point of contact for patients who suspect they may have symptoms of ADHD. We are privileged to know our patients over a long number of years and are uniquely placed to recognise the symptoms and support our patients and their families from diagnosis to management of this condition. We believe in following up-to-date, evidence-based guidelines with expert specialist care in this area. We are firmly convinced that the combined approach between primary and secondary care will lead to a better understanding of the condition resulting in more compliance with treatment and ultimately enhanced patient satisfaction. To learn more about our practice please check out our website https://adhddoc.ie/.Alongside ADHDDoc we also take care of our local community needs in general practice. Based in Pottery Road Business Park adjacent to ADHDDoc is Rahona Family Practice, We manage a broad spectrum of acute and chronic illness, along with a focus on preventive medicine and health education. Rahona Family Practice is an affiliated training practice with Royal College of Surgeons in Ireland (RCSI).

Core Project: Kingdom of Saudi Arabia e-invoicingAnalysis of regulatory and technical requirements published by Tax Authority of Saudi Determining engineering requirements & process operational change management & business analysisRequirements Tax authority schema mapping to Microsoft billing systems (SAP and Internal Legacy systems)Customer impact analysis on new invoicing regulations Subsidiary management in terms of change management and launch readiness Development of training material and work instructions Extensive cross group engagement Global Operations, Engineering, Legal, Tax, Finance.Other activities include of tax regulatory change projects for various Microsoft legal entities across the world.

Global manager for application adoption across multiple language, regions & platforms. Accountable for implementing and rolling out digital adoption plans for internal teams to support driving clients to; resolve queries via self-service, identify opportunities to improve client and operational efficiencies, increase automation/standardization and eliminate redundancies/overlap (using digital channels)In partnership with Learning and Development, Marketing and Product teams consulted on client materials, bespoke client content ensuring efficient orientation for customers. (Content, CRM, Launch campaigns)Vendor supplier management across various workstreams (Content, CRM implementation; Digital Adoption platforms)

As part of the management team my area of responsibility expands cross group with a focus on defining data strategy for the digital analytics, championing the implementation of agile across the bank and overseeing project management, group finance and risk.Selected accomplishments:Oversight of a budget of €3M responsible for vendor contracting.Ownership of contracts, billing cycles, fiscal reporting.Central information & escalation point for vendor partners and organization.Accountable for organization risk procedures, monitoring and subsequent process control mitigation planning and implementation.Cross group business status reporting (projects, finance, risks, KPI’s & metrics.

Provided leadership and direction for a multi-disciplinary team of 12 full-time and up to 40 contracted staff located in Ireland, Denmark, China, and North America.Selected accomplishments:Setup and managed the Project Management & Engineering Development Services Group to support software & digital releases across commercial businesses. Responsible for operational excellence, localization, project management, engineering, QA, branding, and in-house recording studios globally. (Invited to join senior management team)Overall responsibility for delivery of end-to-end project lifecycle for software and associated course curricula and marketing campaigns. On average our team would between 700-1000+ individually financed (5-7MUSD) projects each year. A project may cost anywhere from 6K to 130K. Managed a team of project managers, engineers and over saw vendor management localisation business of Microsoft Learning products (technical training and marketing campaigns in support of launches).Established a revenue net-proceeds business-model strategy which saw a flip in how the localisation business was funded. The change enabled the organisation to reinvest a $4M budget to other business areas. Led the localisation annual planning discussions globally across sales & marketing and in alignment with development teams and budgetary constraints.Owned 3rd party contracting and partnerships receiving leadership acknowledgement for securing one of the highest (+8%) vendor discounts at that time across a line of business within Microsoft globally.Optimised numerous processes which reduced costs by 800K across the localization space through introduction of direct to translator models a resdesign of our translation memory management systems.

Transformed the education localization business through creation of an innovative business model that revolutionised how Microsoft pay for courseware localization which incentivised far greater quality in what was produced, resulting in NSAT growing to its highest level in 15 years. Managed a team of project managers, engineers and over saw vendor management for the international portfolio of Microsoft Learning products.Led international curriculum planning and execution across a $5m portfolio covering for the both Academic & Commercial offerings Microsoft Official Classroom Training, Microsoft Official eLearning, Microsoft Certification.Managed the Microsoft Digital Literacy curriculum (eLearning, digital assessment, and instructor resources) that provided essential computing skills for under-served learners worldwide-- ~10M reach in 32 languages.Collaborated with worldwide stakeholders including industry, NGOs, educational institutions, standards bodies, and ministries of education, defining computer skills programs and resources.Delivered on curriculum strategy for national education projects in India (K-12 computer literacy) and China (Higher Ed IT/Dev), creating culturally appropriate, nationally scalable computing technology curriculum.Designed and negotiated business and operational model to enable in country development of Digital Literacy which enabled a re-divert a fund of $1.2M to other business ‎areas. ‎Negotiated €250-500k per annum with vendors to gain 15% discounts allowing reinvestment into higher priority strategic programmes.Recognised as an organisational "Thought" leader for problem solving and achieving collaboration excellence, eliminating ‎errors/delays, and repairing broken workflows with consistency across production.

Delivered multiple product localisations for emerging markets to specification and within budgets and timescales.

Appointed Project Manager at Vistatec: leading, developing and motivating a technical team of up to 40 specialistsLed Vistatec’s largest project at that time: multi-platform localisation of a Computer Associates anti-virus product

Project Manager at Lionbridge, a company specialising in adapting and translating software for different countriesAssigned to the newly won Microsoft account: Visio & Explorer, and led a short-term project in the Germany office

Appointed as Trade and Information Officer, managing the library facility within the Dublin Chamber of CommerceOrganised events and projects, including coordinating and attending the Irish trade mission to San Jose, California