Orlagh Cassidy O'Regan Email & Phone Number

Limerick, County Limerick, Ireland

County Limerick, Ireland

Shannon Airport

Head of Eccommerce for the Iconic Shannon Duty Free brand. Full responsibility for running the Shannon Irish Design Store website from Brand Concept, to Website Planning and Design, Website Management ( through the CMS), Demand Generation and the establishment of a Supply Chain for order fulfillment.

Limerick, Ireland

• Design and Implement Marketing and Media Plan to maximize Online Demand• Forecast and Negotiate Quarterly Marketing Budget and monitor progress of same.• Fully responsible for managing the relationship with all Marketing Vendors • Manage a diverse team on Online Content and Marketing Professionals.

Dell Limerick

o Manage a diverse team of Marketing, Pricing and Project Mgmt. Professionals – based in India / USA and Russia – Target Setting, One to Oneso Adapted all UK EMEA Applications and Processes to include Ireland and Germany as disposition countries. Involved devising solutions for Website, Inventory, Logistics, Manufacturing and Marketing.o Six Sigma Greenbelt Mentor: As an advanced Greenbelt Holder, I was responsible for generating savings of $1 mill per quarter in 2007 by mentoring Greenbelt, Go Do It and advanced Greenbelt projects

Dell Cherrywood

• Managed Inside Sales Team and Order Entry Team for the Internet Business Offline Sales. 30 In Direct Reports in an inbound / outbound call centre environment.• Full responsibility for People Management, Motivating, Discipline and recruitment.• Liasing with Manufacturing, Customer Care and logistics to maximize the service level to the customer – ensure customer satisfaction.• Ensure Orders and Quotes processed and dispatched to customer within agreed SLA.• Performance Planning (and Performance Improvement) Planning for Team Members, Appraisals, Reviews and HR Escalations. Identifying and providing coaching as required for team members.• Day to Day Management of Team Performance – ensuring maximum inbound / outbound calls, close rates / Average Order Values – Full responsibility for all KPIs• Consistent overachievement of aggressive Revenue, Margin and Units targets.• Responsibility for Metric reporting , analyzing and presenting results to the SMT.• Dealing with large Dell Corporate Accounts – Customer escalations, large deal negotiations. Customer on site visits – negotiate large bids.• Maximizing Team Bid and Enterprise revenue in line with aggressive targets.

Postgrad Specialist Diploma In Marketing Management. Level 9., Marketing, 2.1 Honours

Bachelor'S Degree Bsc, Business Studies - Marketing., Honours

Bachelor of Business Studies Degree majoring in Marketing and Economics, Consumer Law and Buyer Behavior

Diploma, Digital Marketing And Social Media, Distinction