Orlando Concha Email & Phone Number

Texas, United States

• Manage the enterprise systems at Pariveda: CRM (Dynamics 365), ATS (iCIMS), and Marketing Automation (Act-On)
• Own vendor relationships: Sales Navigator, CrystalKnows, Demandbase, Databooks, and more
• Consults with business systems stakeholders to define and document requirements for system changes
• Project manager for system changes – create detailed timelines and goal setting for projects and leading teams of business analyst, developers, and technology leaders
• Technical lead for all the integration built for our systems to work in sync
• Testing and end user acceptance support

Dallas/Fort Worth Area

Dallas/Fort Worth Area

• Consulted with business clients, and third-party resources in order to create Business Requirement Documents (BRD) for new projects
• Managed weekly discovery meetings as needed to track progress of new development projects and identify any issues or road blocks
• Coordinated with development and testing phases of projects through systems development lifecycle (SDLC), including SIT, UAT, and Production environments
• Provided 24/7 production/operational on-call support for the Alliance Data daily transaction batch process
• Utilized JIRA to maintain logs of new work requests and track time towards specific projects
• Collaborated with system owners and architects to plan capacity upgrades and evaluate integration requirements for on-boarding a new client

Irving, TX

• Developed Functional Specification Documents which outline business requirements, assumptions, technical design, and out of scope criteria for new system functionality development requested by the client
• Consulted with the QA testing team to ensure new changes in functionality are in line with the business requirements of new development
• Created test cases and supported client testing effort
• Designed process improvements to help streamline the operational workflow of daily client support tasks
• Supported the Alliance Data team as the Subject Matter Expert (SME) for Sonar – Epsilon’s attribute based email delivery software which sends approximately 100k emails daily
• Built and managed all of the email content for over 200 Alliance Data Card Service retail brands using HTML and XML

Dallas, TX

• Consulted with software developers to create test cases for new and existing features of Jericho’s security and healthcare software
• Executed test cases using JIRA and document changes in usability of the software
• Reported any bugs or improvements in the software to developers and product managers
• Created virtual environments to execute test cases that require software on multiple platforms
• Tested new software on different operating systems such as Windows and Linux for quality assurance and usability
• Integrated Jericho's access management software with databases including: LDAP, Microsoft SQL Server, MySQL, Oracle, and PostgreSQL

Dallas, TX

• Consulted with marketing, customer service, and operations departments every week to strategize for all upcoming events and new product releases
• Partnered with software engineers to determine how new technology should be presented to potential clients for sales purposes
• Developed excel spreadsheets and designed templates to efficiently bill clients and standardize product pricing
• Coordinated with government agencies to ensure all contractual information is accurate and up to date
• Applied Search Engine Optimization (SEO) techniques to broaden the visibility of Jericho's website
• Proposed, implemented, and maintained Google Adwords to effectively broaden our marketing outreach and promote dynamic advertising

Bachelor Of Science (B.S.), Chemistry

Certificate, Health Information Technology And Health Information Exchange

• Graduated from an intensive 9 week program that provided a comprehensive overview of the fundamentals of health IT • Completed.