Develop design systems ecosystem governance to unify product portfolio user experience, assets hand-offs and facilitates A/B multivariate testing of new products.Lead working sessions with developers and designers to define user persona definitions and product requirements.

Reporting to Office of the CMO in daily management of consumer and enterprise technology products across Wireless and Home FiOS; Entertainment Services, Hardware Devices and AI voicebots services.Leading Enterprise CX group in large scale Verizon brand identity initiatives.

Build and coached high performing product team, contractors and agencies working across multi-time zones to develop and launch dynamic voice-enabled AI/ML digital assistant that is deployed in retail sales environment, customer contact centers, and scaled to 100 million digital customers across B2C and B2B businesses.

Managed the deployment of RDK Broadband software on Comcast Xfinity internet routers and video streaming set-top-box equipment.

Product manager of next-generation 4K linear content streaming, Smart TV features and OTT applications.Develop a long-term strategy in modernizing B2C SMART TV platform and optimizing for B2B verticals.Coordinated and negotiated the integration of 4K content with top-tier domestic and international content programmers.Drafted technical requirements based on platform architecture and managed off-shore engineering team’s development process of Android Smart TV APKs, mobile applications for Smart TV and High Res audio player.Coordinate with external content providers and media networks to on-board content applications on Smart TV technology platform.Coordinated the integration of digital ad network in SMART TV platform to drive revenue from content viewing.Created various product/service proposals, requirements and collateral presentations for internal review/approval and external partnership programs.

Managed the implementation and on-boarding of game console (XBOX360, XBOX One, PS3, PS4), OTT (Roku, Apple TV, Samsung Smart TV), mobile platform (iOS, Android, Win8) TV Everywhere Apps for major cable and broadcast networks.Coordinate with team of 5-6 senior remote engineers and off-shore technology teams, Digital Ad Insertion vendors, Satellite/Terrestrial transport service vendors, track project development milestones and coordinate launch schedules with internal and external stakeholders (PR, marketing, programming, technology service vendors).Monitored and updated media storage and bandwidth reports across nation wide service footprint for VOD content delivery.