Orlando King Email & Phone Number

United States

• Lead the implementation and refinement of processes managing the contingent workforce lifecycle, focusing on optimizing quality and compliance.• Developed and executed strategies for contingent labor management, aligning with company goals and ensuring seamless operational integration.• Served as the primary escalation point for contingent worker support, client support, and internal program specialist support, resolving issues promptly to maintain program integrity and satisfaction.• Designed and executed contract compliance tests and audits, ensuring all terms were met and identifying areas for improvement.• Collaborated with SOAZ and ACRO accounting team to reconcile and rectify invoicing issues, successfully adjusting incorrect invoices involving millions of dollars, ensuring accuracy and financial integrity.• Facilitated communication between hiring managers and global consulting vendors to align with strategic hiring requirements.• Collaborated with senior business leaders, legal teams, and support staff to drive effective program management and strategic decision-making.• Supported senior leadership by creating detailed reports and presentations, providing insights into program performance and areas for development.• Managed the entire SOAZ-DES contingent workforce pipeline for the State of Arizona, overseeing significant portfolios and ensuring stakeholder satisfaction.• Assisted with the entire State of Arizona (SOAZ) program, aiding other program specialists with escalations and accounting issues across various agencies, in addition to managing the SOAZ-DES contingent workforce pipeline, overseeing significant portfolios and ensuring stakeholder satisfaction across the board.

● Oversee day-to-day operations of the branch and assist with hands-on processes; including but not limited to, AR/AP, sales, recruitment, customer correspondence, account management, strategic planning, revenue projecting and a variety of other daily tasks. ● Hire, manage, train and coach a team of branch manager and operations staff. ● Create market annual revenue forecast. Strategically manage branch profit and loss (P&L)● Quarterly Business Reviews (QBR) with branch managers and clients. ● Executed the market sales strategy by sourcing and qualifying new leads, developing PeopleReady solutions, pricing, and terms.● Manage and grow existing accounts by closing additional up-sell and cross-sell opportunities. ● 3 of 8 branches’ Revenue in the AZ market are currently achieving 89% growth Y.O.Y● Oversee all recruiting efforts to ensure that we have a qualified pool of talent to meet customer demand for a variety of clients under different vertices of business lines. Used various sourcing platforms to attract talent.● Created and oversaw the marketing strategies for candidate and client sourcing. Monitor the lead conversion metric. ● Created a culture of safety by conducting site visits and meeting with our customers and temporary job seekers. Proactively take actions to contribute to a safer workplace for our people. Manage workers compensation claims. (OSHA 10 certified)

Phoenix, Arizona Area

● Staffing independent contractors within the medical and educational field. Working with a diverse variety of facilities such as – public and charter schools, youth/adolescent social service programs, residential facilities, mental health centers/clinics, addictions treatment programs, In-home therapeutic services, public health agencies and many more.● Manage Client Service personnel (Staffing Coordinators, Recruiters, Administrative Assistants, and Account Managers) to ensure that Key Performance Indicators (KPI) and metrics are met.● Operations management consists of evaluating and implementing methods to improve client service by monitoring activities of service personnel, measuring productivity, and identifying training needs to ensure the agency’s standards of service are met.● Plan and participate in job fairs and recruiting events. Successfully able to transition job aide services from prior staffing agencies such as Maximus, and Goodwill to increase independent contractor pool.● Develop recruitment call templates and contact strategies. ● Train staff on recruitment strategies and techniques to keep candidates excited through the hiring process until they are placed in a revenue generating situation.● Strategic planning and market analysis to improve office performance as measured by – weekly, monthly, quarterly, and yearly goals in addition to year over year (YOY) comparisons.● Revenue/Gross Margin/Gross Profit/Billable Hours analysis, management, and forecasting – weekly, monthly, quarterly, and yearly according to Y.O.Y comparisons.

Tempe

● Conducted and processed all onboarding paperwork for 20 face-to-face interviews weekly. Including but not limited to; completing I-9 and e-verification paperwork, benefits, completing 2 reference checks on every associate hired to stay within ISO 9001 compliance. Background checks, drug testing, running motor vehicle records, administering basic math, reading and writing evaluation, and administering any other necessary pre-testing exams that the client saw fit for their specific opening(s).● Made 50 prospect client sales calls to generate new clientele, made 75 - 100 recruitment calls to assist with filling open orders.● Qualified prospect clients, conducted client meetings, did site safety inspections to make sure facilities were safe for associates, assisted clients with filling out new client and credit paperwork, negotiated pricing, set expectations for services we could provide.● Community outreach to diversify lead pools, such as attending career fairs, placing open orders flyers on job boards across the Tempe/Chandler area, attending networking events with various BNI and valley Chambers of Commerce groups. ● Attending and conducting presentations of open orders at job aide services such as Maximus, Goodwill, Phoenix Job Corps, and other likeminded facilities.● Billed an average of 42 Clients and 175 associates weekly.● Assisted with leading a team of 2 recruiters, front office secretary, and business developer.● Placements range from Customer Service, Accounting, Sales, Administrative, Project Manager, Financial Services, HR, Medical, Legal, etc.● Team Accomplishment:● Increased GM Y.O.Y $/hr. by .67● Increased new clients Y.O.Y by 15● Received Risk Management Award for lowest workers comp. out of 37 offices● Increased # of interviews Y.T.D by 32% over last year