Orlando S. Castillo Email & Phone Number

Irving, Tx, Us

I collaborate closely with clients to design and optimize sales processes. Crafting compelling value propositions and competitive differentiators, I develop a unified playbook tailored to our clients’ sales teams. My role also involves providing coaching and ongoing feedback for client projects. Additionally, I consult with CEOs and CROs on modern selling techniques and tools, while facilitating key sales operations deployments and adoption.

Fort Lauderdale, Fl, Us

In my previous role as VP of Training, I led the identification and assessment of our organization's training needs. This involved conducting job analyses, evaluating career paths, and holding collaborative discussions with managers. I championed the creation of a diverse professional development curriculum to enhance employee retention and strengthen leadership competencies. This included developing and facilitating comprehensive leadership and professional development series that leveraged both traditional and non-traditional adult learning theories.I specialized in crafting individualized and group training programs that directly addressed specific business needs. My approach involved implementing effective and purposeful training methods, utilizing various media to ensure optimal engagement and knowledge retention. Additionally, I oversaw budget administration, ensuring the strategic allocation of resources for maximum impact. I evaluated organizational performance to guarantee that our training aligned with business objectives, improved overall performance, and fostered a culture of continuous improvement.Leveraging my strong foundation in leadership, I brought over 10 years of experience as a Director of Training. My expertise included content development and production management using multimedia and blended learning approaches. I was proficient in learning design, course management systems, and online education. My strong presentation, communication, and organizational skills, coupled with a collaborative mindset, enabled me to prioritize multiple initiatives and drive impactful results.

Austin, Texas, Us

In my previous role as the Director of Global Sales Enablement at Auctane, I led a distributed team across Europe and North America. This team provided operational and enablement support to Auctane's Sales team and Success Organization. My primary focus was on building a world-class onboarding program and developing a career pathing program from SDR to Senior Sales contributor for the Auctane Enablement team based in both Austin and Madrid.I leveraged my network to bring in external consultants for training on key cutting-edge selling techniques. By understanding the DNA of a successful seller, I created a set of seller KPIs that aimed to guarantee first-year success and build a foundation for second-year success. Additionally, I was responsible for creating, managing, and leading consolidated sales communications.Drawing on my experience with leveraging Enablement technology for sales, I maintained regular alignment with sales leadership on KPIs. I used data to understand key metrics and provide insights that led to tactical training and enablement needs, effectively addressing any shortfalls in performance. I was proficient in working with various enablement tools and understood the importance of collaborating closely with sales leadership and sales representatives to answer questions and provide effective responses.As a team player with a strong independent work ethic, I excelled at handling multiple projects simultaneously while maintaining a high degree of attention to detail, even within a dynamic and fast-paced environment.

San Jose, Ca, Us

The Global Partner Programs team previously aimed to empower Partnerships to deliver the best services and solutions, enabling partners to effectively deploy Zoom platform technologies. Within this team, the Partner Education team focused on ensuring partner success by developing their knowledge journey towards becoming independent and effective sellers.As the Program Manager, I created a best-in-class partner portal that boasted over 29,000 users. I spearheaded the RFP & BRD processes from initiation to completion for all portal vendors, while simultaneously managing system implementation projects exceeding $750 million in annual revenue. I drove the definition of business processes and technical requirements in Salesforce for both our Zoom partner portal and Docebo LMS, prioritizing the partner experience (PX). By defining the scope of technical projects and overseeing execution, I improved the reliability of applications and systems, contributing to successful global partner implementations for over 10,000 partner companies.I leveraged my partner-facing experience and ability to deliver results within a fast-paced, hyper-growth environment. With a proven track record and passion for partner education and enablement, I focused on implementing and administering partner platforms that supported and accelerated critical route-to-market initiatives, ensuring alignment with other programs supporting the wider partner ecosystem. In this role, I functioned as the day-to-day point person during implementations, connecting stakeholder teams and representing the needs of our global Channel Partners.

Seattle, Wa, Us

I owned business results for past learning programs, engaging developers, trainers, and coaches in executing strategies. These strategies aimed at continually elevating the global account management team performance across partner sites. I established a training vision for engaged, effective leadership and cross-functional teams, ensuring alignment with global standards while championing continuous program evolution. Previously, I partnered with Market Management, Partner Success, Strategic Accounts, and Transport specialists to foster sales team skill transformation. I consistently tracked and reported on program effectiveness through KPI & OKR metrics, and managed a $4M budget.- Achieved over $400M in incremental revenue (2019) through effective training and coaching.- Pioneered call coaching forms for global feedback, delivering high-impact coaching programs.- Cultivated Agile development for efficient learning content creation.- Merged 7 business lines into a single academy for 7,000 employees, leveraging data to recommend impactful skill frameworks.- Utilized diverse learning methods and championed emerging technologies for innovative programs.

Bryan, Texas, Us

Charged with implementing a learning organization culture, I introduced strategies and structures to ensure effective enterprise-wide learning programs for onboarding, orientation, training, and professional/management development through outcome-driven curriculum design, competency-based development planning, and monitoring and evaluation of learning. Highlights of my contributions include:• Partnering with leaders and stakeholders to refine strategic learning objectives and prioritize participant-centered, customer-driven, and mission-focused training delivery.• Meeting targets while directing a project to configure, rollout, and train 500+ users across 65 offices in the new LMS.• Launching a new two-year professional underwriting and sales academy, improving the impact of professional skills development programs for $100M+ loan sales teams.• Continually enhancing vendor partnerships while expanding opportunities for enhancing content delivery and fulfilling the budget scope.• Maintaining lines of communication with subject matter experts to consult on and ensure effective research, design, and delivery of training and development programs.

Dublin, Leinster, Ie

Onboarded to execute global sales programs driving growth of a $23M Learning Services line of business, I developed custom proposals for federal government, agency, and crown corporations across the Canada market. Highlights of my contributions include:• Driving revenue targets while building business for strategic learning advisory, instruction design and development, custom e-learning product programming, quality assurance, project management, and training delivery services.

San Jose, Ca, Us

For GET Accounts Learning, I deployed innovative strategies for the development of a $4M, ~30-account portfolio while acting as global evangelist for enterprise learning and development programs with the goal of enhancing the experience for top-tier customers and improving attainment of booking and revenue goals.

San Jose, Ca, Us

As Learning & Organizational Development Manager at WebEx, I owned results for the company’s cloud-based training university supporting a 511K-global user group. Notably, I deployed Learning Business Technology and Organizational Development programs, coordinated with leadership teams and learning teams to meet benchmarks, and led statistical analysis and data mining activities to optimize delivery and cost controls.Highlights of my contributions include:• Cultivating deep expertise across various advanced technology practices to continually enhance my position as an internal education subject matter expert.• Rounding with account experts to identify control point gaps and create remediation plans.• Collaborating with deal closure experts to develop internal value propositions for proposed deals and better meet corporate marks for negotiations, bookings, and margins.

Armonk, New York, Ny, Us

SABA LMS data lead for a 1 Million user learning hierarchy and deployment.‘Go Live’ scheduling deployment lead for of a team of 5 consultants/contractors to schedule multiple lines of business for an SAP (ERP) manufacturing and supply chain upgrade for over 40,000 man hours of training for 2200 international employees. Deployed 35,000 hours at 90% attendance.Training Lead for Shell Lubricants, responsible for all SAP training in North American, Shell’s SAP implementation in one of the world’s largest rollouts in history.

Bryan, Tx, Us

Director of Education services for a recipient of the 2007 Texas Award for Performance Excellence, which is based on the Malcolm Baldrige National Quality Award. (Baldrige site visit announced for 2010/2011)Directed a team of 7 working collaboratively with internal & external constituencies to meet the education, OD and performance improvement goals of a system of 2400 employees. Dean of Surgical Technology, active on hospital committees that crated policies, practices, programs and systems that facilitate excellence and competence.

(M.Ed.) Masters Of Education, Educational Technology

Bachelor’S Degree, Theatre Arts