* First Google-certified CRE (Customer Reliability Engineer) not employed directly by Google.* Helped build the Google CRE and MGCP offering at Rackspace in partnership with Google.* Customer Reliability Engineers are SREs who can teach SRE methodology to customers, helping them to implement SRE (Site Reliability Engineering) within their organization. This includes analysis of architecture, development, operations, and business structure and goals in order to drive efficient engineering practices.

* Engineering lead for Cloud Block Storage and Cloud Files products at Rackspace* Provided architectural design and guidance for these products as they matured, to include focus on operational efficiency, performance, and risk mitigation* Provided mentoring and guidance to engineering and operations staff for these products

* Worked as an engineering resource on the Cloud Block Storage product

My responsibilities were the same as the previous role, however, I was more involved in mentoring and guiding other members and groups within the organization.In addition, I was the team lead (conducted reviews, provided guidance, worked to address issues, set goals and in general facilitate technical workers getting their job done with minimal interruption) for a 9 month period during reorganizations.

- Moved to Email and Applications organization and immediately took on the webmail search platform as an engineer.* Webmail search was based on various open source technologies (solr, zookeeper, and others)* I worked with developers on improving this platform, as well as a hardware and cluster redesign. The search results are now returned in the 10-100ms range, depending on user index size, down from 10s+- Took on the responsibility for existing network infrastructure* Email and Applications maintains their own edge infrastructure. It is a mix of LVS/keepalived, iptables, ipsec, and other technologies on the Linux edges.* Email and Applications also has multiple F5 Viprions in some environments* The group did both internal and external load balancing, as well as firewalling.I managed/improved the existing infrastructure, as well as worked with internal networking groups on network design- Took on responsibility for our DNS caching layer* The organization ran their own DNS caching layer due to the number of DNS lookups performed as well as the need for split-horizon. There were DNS caching clusters in multiple environments. Zone files on local machines were generated by a tool which pulls from a centralized host repository the group operates. I was responsible for maintenance of this cluster.* The group also locally mirror/host rbldns zones, which bind hands off to a rbldnsd worker on each cache. My most recent work with these clusters was to automate deployment. I used Ansible to accomplish this. The group can now stand up new cache servers utilizing FreeIPA for authentication, NFS for shared home directories, and full bind/rbldnsd configuration as well as first-run setup within 5-10 minutes on a fresh installation.

Transitioned to a role in which I was the senior technician for all of managed second shift, for Linux-based servers. This included the following responsibilities:* Technical training for Linux administrators.* Escalations of both difficult technical and customer services related situations from all levels of administrators, as well as account managers.* Working with other senior system engineers on first and third shift to coordinate operations that spanned multiple shifts.* Working with the other senior system engineers to shape the technical direction the managed Linux department took, from making technical decisions regarding software versions, patching plans, and policy to formulating the testing used in order for administrators to progress through the technical levels.* Wrote tools to assist in data collection as well as analysis for my shift as well as others. These were written in Python, both as command line utilities as well as web-based front-ends.* Wrote tools to assist in automation of administrative duties for other Linux administrators, such as doing migrations of IP addresses, performing operations on MySQL dump files, backing up important data prior to software upgrades, scanning for various software versions, and other tasks that were possible to automate.* Took on responsibility of teaching the "Support Fundamentals" course at Rackspace, which is a required course for all new employees, giving them an introduction to material from use of internal systems, to basics required for troubleshooting issues.

Rackspace's managed hosting division, dealing with the following environments: - Dedicated single servers, running the following services and more:* MySQL* Postfix* Sendmail* Qmail* Apache* Plesk* Other customer-requested software- Dedicated multi-server clusters, running the previously mentioned software, but in a clustered configuration.- Performed both software and network troubleshooting for customers. This included software and hardware advice as well as planning for future growth and additional load. Anything related to the server or servers was my responsibility.

12,000 sq ft. underground data center located on Oahu.

Learned OS/VS COBOL and JCL in three months in order to perform mainframe programming required for job on an IBM OS/390 system. Maintained the State's financial management and information system, correcting errors and making improvements as requested. Analyzed information, developed, and implemented jobs to handle user requests for State of Hawaii’s Accounting and General Services division. Responsible for data analysis of jobs to keep entire system functioning properly, designing, programming and implementing new sub-systems to improve system capability, and updating existing documentation as well as creating new documentation as necessary for the system.

Responsible for sales, education, and technical support for clients. Frequently filled in for technical positions, troubleshooting hardware and software issues. Taught workshops for users, covering general computer operation to advanced topics such as video editing and digital photo manipulation. Handled appointments for one-on-one instruction on all software for Apple machines, from word processors to development environments and UNIX fundamentals. Management received multiple letters of gratitude from past customers concerning my performance in troubleshooting and teaching.

Responsible for administration of entire network. Nox Ordo ran multiple gaming centers with 20 terminals at each location, along with various servers. Responsible for entire network and all system administration. Developed centralized software storage and retrieval systems to help automate processes necessary for gaming center operation. Handled system administration, network security, software development, and support. Managed all client computers, file servers, and internet facing servers.

Handled entire software department of store. Assisted customers in software and hardware issues related to software. Managed software department, provided customer support, and performed sales services. Handled inventory as well as product placement.

Responsible for conducting telephone surveys with various businesses for market analysis. Handled both incoming and outgoing requests for market information. Had highest completion rate of surveys for entire department during my first month of work.

Responsible for troubleshooting hardware, software, and network problems. Network maintenance in mixed environment (Macintosh, Windows, and Unices.) Also handled technical support for school district staff. Worked directly under head of technology department of the school district.