Jon Orme Email & Phone Number

Manchester, England, GB

Nijmegen, Gelderland, NL

Responsible for planning, maintaining, enhancing, and ensuring that the IT Infrastructure and networks, supports the business needs.

Winsford, Cheshire, GB

Responsible for strategic direction and installation of solutions across 7 European wide sites.Strategic planning and budgeting of around half a million in order to achieve continuous improvement and enhancements to IS services.Project managed and implemented numerous projects including MDM, SIP tunnels group wide, MPLS network, Vmware infrastructure, and.

Winsford, Cheshire, GB

Day to day management of European support team,

Melbourne, Victoria, AU

Day to day management of local support team, providing a centralised, 2nd/3rd line support service and deputising for the IT operations manager, with responsibility for two departments.Developing commercial customer and supplier relationships, including on and off site meetings, and the production of monthly reports with personal feedback and analysis on.

Running an IT team involving a service desk and 1-3 line engineers to manage, maintain and support the Infrastructure estate to a large Government site.Client liaison/Project manager with technical input on key projects including successful rollouts of key software site wide automated processes, including email client upgrades and MS Office. Key.

Providing 3rd line support to the help desk and providing timely resolution of escalated calls from 1st/2nd line engineers and helping to provide permanent fixes.Diagnosis and resolution of server software and hardware related incidents to SLA standardsProviding technical advice to the client to manage incidents.The configuration and installation of IT.

An outsourced System Administrator providing 1st/2nd/3rd line support for clients. Problem solving fixes on Microsoft servers on a day to day basis plus looking at long term fixes and resolutions and increasing stability of client systems.Building, managing and upgrading systems including Windows server 2003/2000, Windows XP, Vista, Activedirectory.