Onur Ö. Email and Phone Number

-Create the optimal rental experience by maximizing on sales and service opportunities for every customer.-Greet customers professionally and prepare the rental agreement.-Advise on and sell optional extras to the customer according to his/her needs.-Advise as an expert on all vehicles in the fleet, all protection items, and all extras.-Make expert recommendations and present every product to every customer every time.-Provide excellent customer service in all customer contact situations.-Complete daily lists and report to the Supervisor and Manager.-Other job duties as assigned to meet the business needs.-Handle all telephone and email inquiries in a friendly and helpful manner.

-Dealing with payments.-Performing general administration tasks.-Dealing with and documenting complaints in an efficient and diplomatic manner.-Planning and advertising different promotions.-Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues.-Evaluating customers’ holidays and issuing appropriate feedback forms.-Every now and then, tour operators travel abroad for research purposes.-Making presentations to travel groups.-Creating and putting up displays at trade shows.

-Providing general and specific advice about different travel destinations.-Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met.-Making arrangements for transport, accommodation, tours, and activities.-Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements.-Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates.-Using the computer database to research information about hotel accommodation fares and hotel ratings.