Como Client Manager soy responsable de la relación con los clientes. Trabajo en equipo con la Líder de Proyectos de Selección para revisar y mejorar el Customer Journey, garantizando el delivery del servicio según los estándares de calidad establecidos en la Consultora.- Nuevos negocios:. Atraer potenciales clientes y liderar reuniones iniciales para comprender sus necesidades y retos.. Investigar el sector, mercado, estructura empresarial y productos/servicios del cliente..… Show more Como Client Manager soy responsable de la relación con los clientes. Trabajo en equipo con la Líder de Proyectos de Selección para revisar y mejorar el Customer Journey, garantizando el delivery del servicio según los estándares de calidad establecidos en la Consultora.- Nuevos negocios:. Atraer potenciales clientes y liderar reuniones iniciales para comprender sus necesidades y retos.. Investigar el sector, mercado, estructura empresarial y productos/servicios del cliente.. Diseñar y presentar propuestas de trabajo adaptadas, definir el alcance del servicio y realizar el seguimiento hasta cerrar el negocio.- Clientes activos:. Enviar encuestas de satisfacción al finalizar cada proceso de búsqueda.. Realizar seguimiento bimensual de ingresos. Show less

Helping to build the best online work platform in Latin America and Southeast Asia.Workana is the largest and most active freelance work platform in the region. More than 30,000 jobs are published every month for our base of more than 2 million freelancers.

Responsible for the definition of the business strategy for the Information & Technology BU at Randstad Professionals. Recruitment and selection of IT profiles for a broad spectrum of companies and industries. Development of portfolio of active clients and search of potential clients.

Engineering & Supply Chain specialist consultant. Development of commercial activity (customer acquisition and loyalty, commercial calls, visits to clients), recruitment and selection (Talent recruitment, candidate interviews) and process management (advice to clients and candidates, Integral management of the process and after-sales service).

-Reduced the team turnover rate from 30% to 18% in the last year by unifying the organizational culture and policies, allowing the generation of a greater sense of belonging through reengineering the mission, vision and values of the company.-Designed and implemented administration policies that allowed me to reduce fixed costs by 15% by reducing the cost of interest for late tax payments.-Implemented a customized management system to improve processes and automation of weekly and… Show more -Reduced the team turnover rate from 30% to 18% in the last year by unifying the organizational culture and policies, allowing the generation of a greater sense of belonging through reengineering the mission, vision and values of the company.-Designed and implemented administration policies that allowed me to reduce fixed costs by 15% by reducing the cost of interest for late tax payments.-Implemented a customized management system to improve processes and automation of weekly and monthly reports.-Implemented new customer satisfaction indicators by introducing client experience surveys in all entry points such as phone calls and events. Show less

-Designed and implemented an Organizational Replacement Chart to help upper management identify key job roles and guarantee business continuity and client services.-Maintained all fixed assets records and audited ledgers to ensure their completeness and accuracy.-Prepared, examined, and analyzed accounting records, reconciled bank accounts, financial statements, and other financial reports to assure accuracy, completeness, and conformance to reporting and procedural… Show more -Designed and implemented an Organizational Replacement Chart to help upper management identify key job roles and guarantee business continuity and client services.-Maintained all fixed assets records and audited ledgers to ensure their completeness and accuracy.-Prepared, examined, and analyzed accounting records, reconciled bank accounts, financial statements, and other financial reports to assure accuracy, completeness, and conformance to reporting and procedural standards.-Reduced processing time for payroll reporting 40% by consolidating six reports into one payroll dashboard. Show less

-Reduced 100% of external recruitment costs by moving all recruiting effort in-house and leveraging referrals from current employees.-Recognized with the “Quality Manager Award” in 2012 as shown by driving the facility to 100% compliance of all internal and external audits through implementing PSA Citroën’s quality policies.-Partook in customer experience improvement projects mitigating client complaints and improving satisfaction.

-Mainly responsible for the planning and coordination of official and social events, according to current national, provincial and municipal Ceremonial and Protocol standards.-Planned press agenda for government authorities.