Service Operations• Establishing Television Studio, Audio studios for various organizations; overseeing the entire operations and ensuring proper establishment of equipment’s.• Managing technical service operations; spearheading technical service initiatives in coordination with technical service department.• Implementing technical services plans for the organisation, ensuring accomplishment of business goals in terms of cost, service standards & profits.Commissioning/… Show more Service Operations• Establishing Television Studio, Audio studios for various organizations; overseeing the entire operations and ensuring proper establishment of equipment’s.• Managing technical service operations; spearheading technical service initiatives in coordination with technical service department.• Implementing technical services plans for the organisation, ensuring accomplishment of business goals in terms of cost, service standards & profits.Commissioning/ Testing • Handling installation and commissioning of numerous instruments & equipment’s to ensure the completion of projects within stipulated time/cost parameters.• Carrying out inspection tests for determining the effectiveness of the equipment’s / plants.Client Relationship Management• Building and maintaining healthy business relations with major accounts; enhancing customer satisfaction matrices by achieving delivery & quality norms.• Resolving customer concern in their products and processes to ensure enhanced customer Satisfaction; providing innovative solution to customers by working closely with various departments.Technical Support• Assisting service engineers and coordinating to resolve concerns and achieve higher customer Satisfaction matrices.• Troubleshooting and providing technical assistance to customers.Determining training needs of engineers & customer support professional & conducting programmers to enhance their operational efficiency leading to increased productivity. Show less

Over 16 years of rich and qualitative experience in Installation and Commissioning of various systems and Equipment’s, Service Operations, Customer Relationship Management. Technical Support in Media and Electronics industry.