Senior Technical Support Technician
CurrentAs a Technical Support Technician, I also serve as the Acting Team Leader when my leader is absent. Leading a team of 6 members, we efficiently support over 450 employees. Our focus is on proactive problem-solving and maintaining high service standards. I played a key role in developing a web-based IT assets management application, enhancing monitoring capabilities. My responsibilities include robust system installation, configuration, security, application rollouts, technology evaluation, seamless video conferences, and meticulous IT equipment management with detailed reporting.IT Assets Management Project: Developed an IT Asset Management System to streamline hardware lifecycle management and enhancing monitoring capabilities for over 2000 assets. Implemented real-time inventory tracking, warranty management, and comprehensive reporting features, it played a pivotal role in optimizing the IT budget and enhancing decision-making capabilities.
