In my professional daily life, I had the privilege of being involved in various strategic and collaborative activities:• Designing and implementing Onboarding/Ongoing journeys for e-commerce and Phygital (physical and digital fusion) clients.• Managing a portfolio of clients of significant importance to the company.• Holding regular meetings with clients to align strategies and projects.• Overseeing the implementation of the project with the internal team and the partner.• Analyzing key KPIs of the website/app in conjunction with the Marketing team of partners to inform strategic decisions.• Enacting a 360° management approach to e-commerce, encompassing essential areas for business success.• Creating an annual promotional calendar.• Identifying and creating opportunities to achieve new NMRR (New Monthly Recurring Revenue).• Developing educational content, such as video tracks for training and partner tool instruction.• Utilizing Agile methodologies (Kanban, Scrum, NPS, and OKR).

In my professional daily life, I've been involved in several critical areas:• Negotiating with strategic partners such as Rappi, iFood, Cornershop, Ame, Picpay, and Americanas Mercado.• Managing the partner portfolio, ensuring solid and collaborative relationships.• Participating in daily meetings to align strategies and projects.• Providing detailed project monitoring in collaboration with internal teams.• Conducting meticulous analysis of key KPIs for marketplace channels to inform strategic decisions.• Collaborating with partners to define goals and strategies.• Creating an attractive and efficient promotional calendar.• Monitoring daily sales and performance.• Presenting results to the executive team, highlighting achievements and opportunities.• Managing the product chain within the channels, ensuring a strong market presence.• Monitoring and controlling essential metrics like stockout, found rate, and market share.• Managing budgets for campaigns and initiatives, ensuring efficient resource allocation.• Developing and implementing impactful campaigns and actions.With enthusiasm and dedication, I embrace daily challenges to achieve success and contribute to the company's growth. I work tirelessly to ensure excellence in all activities and reap positive results in our marketplace channels.

Managed stores on Supermarket em casa, Ifood, and Supermercado Now (marketplace platforms).Monitored and managed processes at Santo Cristo, Alcântara, Manilha, and Quitandinha locations.Analyzed online sales data and engaged with customers online.Assisted in the development of operational processes for Ifood.Took charge of post-sales support for delivery customers.Prepared reports with key indicators and parameters.Tracked the performance of online products and managed platform listings.Collaborated with Marketing on online promotional activities and trade marketing.Provided assistance in delivery logistics and problem resolution at the Point of Sale (PDV).Worked on enhancing Customer Experience (CX) and Customer Success (CS) within the online platform.Delivered weekly presentations on platform and store performance.Held responsibility for all commercial actions across the company's online purchasing channels.

I participated in a project with Sebrae RJ, where I conducted brief consultations for Micro and Small Businesses, covering areas such as Marketing, Strategic Planning, Financial Management, Market Analysis, Legislation, and Legal Compliance. My objective was to identify potential weaknesses and provide feedback using KPIs. Moreover, I introduced the entrepreneurs to the resources provided by Sebrae RJ, tailored to the specific needs of each company.

I developed and managed the company's website, driving online sales and providing post-sales support. I utilized essential tools such as Google Analytics, AdWords, Facebook Ads, and SEO to enhance marketing efforts and achieve better results. I provided consultancy to the sales department, training the team and contributing to the acquisition of new clients. Additionally, I offered support to the finance department when needed.

I directly worked on the management of the company's website, developing campaigns, providing post-sales support as social media, and optimizing actions with analysis from Google Analytics, AdWords, Facebook Ads, and SEO. Additionally, I actively participated in trade marketing activities.I collaborated with the management team in administrative tasks, providing monthly reports with KPIs. Moreover, I directly contributed to store management by conducting regular visits, prospecting new clients, and providing sales team training to maximize results.