Pablo Andres Orozco Email & Phone Number

San Diego County, California, United States

Manage the supplies budget ensuring PAR levels are met Inspect and ensure cleanliness of guest rooms to company policiesSupervise and lead the housekeeping team to guarantee cleanliness and completion of projects within a room Develop and hold Team Members accountableHotSoS knowledgePrioritize work and assign appropriatelyEnsure L&F is handled correctly.

Organize and execute the re-opening of the valet team to ensure safety precautions are met in regards to COVID19Coordinate with the marketing team to ensure signage for the valet areaEnsure the Bellman, valet and front desk team are following proper safety proceduresManage the budget for the valet and bell team ensuring staffing levels are met to.

Greater San Diego Area

Recommend, develop and implement strategies, standards, policy and procedures that improve productivity within the department.Place orders and ensure proper PAR levels are met Maintain good relationship with vendors to ensure timely delivery of ordersReview monthly P&L’sBudget labor and ensure staffing levels meet the forecasted occupancy Oversee staff and.

Executive assistant Housekeeping/EVSSupervise and organize all environmental services within the property.Monitor progress and administer disciplinary actions when necessary. Ensure OSHA regulations are being met.Ensure Supervisors are informed of any events or promotions throughout the property as well as any changes in policies and procedures.

Handled guest escalated issuesSupervise and train the front desk agents to AAA standards.Manage service recovery according to the property policies.Maintain the team informed through daily buzz and monthly meetings.Rooms Controller.Night AuditorLog and pass on shift report. Follow up with guest related issues. Assist the front desk, concierge and bell team.

• Greet, register and assign guest to room
• Answer and route calls appropriately
• Cash drawer responsibilities
• Proper usage and discard of confidential information
• LMS

Pala, California

• Assist guest with delivery and storage of luggage.
• Answer and transfer calls appropriately in a fast paced environment.
• Set up transportation and book hotel rooms for guests.
• Interpret for Spanish speaking guest in the Valet and Hotel Reception departments as needed.
• Utilized Microsoft Outlook
• Copy, fax, and or print when needed

San Marcos

• Catalog, organize, and classify books in Library of Congress classification
• Obtained customer service by assisting students to locate books, periodicals and references

San Marcos

• Translated documents (English to Spanish)
• Developed time management and organizational skills
• Used Microsoft word and excel