My experience as a technician at the Apple Store gave me a diverse background in troubleshooting hardware and software issues on a variety of iOS/ Mac OS devices. In my previous role as a Product Design Lab Technician for Apple's CE program, I developed a deep understanding of various testing methodologies and contributed to the development of innovative products that met the highest standards of quality and reliability. Currently, I am an Energy Lab Engineer for Apple's Environmental Technologies Group, where I work closely with Product Environmental Engineers/Program Managers and Subject Matter Experts to support initiatives on energy efficiency, sustainable materials and phase-outs of hazardous substances. Through this role, I am a key contributor in ensuring that Apple's products are environmentally responsible, high-performing and providing value to both customers and the planet.