Orpha Ramirez Mora Email & Phone Number

San Jose, Costa Rica

Help employees with inquiries related to payroll, policies and benefits, disability and leave services.Handle confidential and sensitive information, demonstrating strong integrity and ethical behaviors.Strong analytical and critical-thinking skills to bring continuous improvement on a daily basis. Superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.Resolve HR issues coming in via phone system while using case management system to document and track every call with high level of accuracy.

Costa Rica

Provide education and guidance around benefit plans, benefit optimization, steerage, navigation of Cigna's tool and resources.Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed.Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.Work with health care providers in order to provide detailed information about their patients ́ health care plans and benefits. Also, providing claim information status for the bills they submit.

Costa Rica

Responsible for planning and administering employee benefit programs. Communicate with employees, resolve benefit-related issues, and collaborate with other departments and external vendors.Maintain and update employee records and benefits files.Coordinate daily benefits processing, including enrollments, terminations, and claims. Calculate and process disability payments.Collaborate with payroll and ensure that employer contributions and payroll deductions are processed accurately and in a timely manner.Maintain and create records, reports, and documentation in accordance with federal, state, and provider regulations.Conducts audits to ensure a high level of data integrity and compliance.Provide appropriate answers, expert advice, and actions for routine and complex issues regarding a wide variety of benefits-related topics.

Costa Rica

Maintain, correct and update employment records related to events such as hiring, termination, leaves, transfers, extensions, salary changes and promotions, using human resources management system software.Receive and resolve employee requests and inquiries about their personal information.Process and coordinate with managers the employee data changes.Compute wages and deductions, and enter data into the system software.Record all the employee information to maintain and update payroll records.

Bachelor'S Degree, Chinese Language And Literature

Education record