• Deliver exceptional customer service by warmly welcoming patrons, addressing their inquiries, and guiding them through our menu offerings. Accurately capturing customer orders guarantees that their preferences and any special requests are communicated effectively to our kitchen staff.• Promptly delivering food and drinks to our patrons, ensuring that they enjoy their selections at their peak freshness and temperature.• Handling payment transactions with precision and professionalism… Show more • Deliver exceptional customer service by warmly welcoming patrons, addressing their inquiries, and guiding them through our menu offerings. Accurately capturing customer orders guarantees that their preferences and any special requests are communicated effectively to our kitchen staff.• Promptly delivering food and drinks to our patrons, ensuring that they enjoy their selections at their peak freshness and temperature.• Handling payment transactions with precision and professionalism, utilizing my proficiency in managing various payment methods.• Maintaining accurate inventories of items essential to our daily operations. Show less

Managed end to end new Cash Instalment Product -worked closely with teams across organization to develop, price, and launch Instalment Credit Product for Payroll Accounts with salary deduction facility. Guided metrics for product management: profitability, compliance with regulations, approval and underwriting of loan applications, process improvements in terms of selling channels, launch of promotional programs, delinquency management and regular reporting to management and stakeholders.

Part of the Unsecured Lending and Cards Group, handling Personal Loan acquisition. Managing 198 BPI branches with loan bookings amounting to Php 820 Million. Consistently exceeded yearly goals. Responsibility is to properly manage branch channel and make sure visibility of the product through the following initiatives:• Telesales – branch call outs to pre-qualified clients to provide exclusive offer to BPI depositor base.• Sales Training – design and conduct sales training… Show more Part of the Unsecured Lending and Cards Group, handling Personal Loan acquisition. Managing 198 BPI branches with loan bookings amounting to Php 820 Million. Consistently exceeded yearly goals. Responsibility is to properly manage branch channel and make sure visibility of the product through the following initiatives:• Telesales – branch call outs to pre-qualified clients to provide exclusive offer to BPI depositor base.• Sales Training – design and conduct sales training to branch personnel on how to cross sell Personal Loan to existing and new clients.• Area / Branch Visits – conduct regular branch visits to make sure that branch personnel are well-equipped with product knowledge and offers before they face the prospective clients.• Incentive Scheme – design compelling sales incentive programs to entice branches to generate more loan bookings. • Production Report – daily sales production updates are being generated to ensure that branch personnel are well aware of their productivity. Show less

Handled channel management for 3 Retail Lending Products specifically Auto Loan, Housing Loan and Personal Loan acquisition. Objective is to increase branch productivity, meet the sales objectives of channel partners and to provide the loan needs of the end users.

Handled Personal Loan Group Sales Acquisition offering an Employee Multi-Purpose Loan to Corporate Accounts. Started managing additional channels in January 2016, such as Field Sales Officers, loan acquisitions via Online Banking (BPI Express Online) and Overseas Channel Segment.

Underwent 6-month intensive training program designed by the Bank which aimed to hone the skills and capabilities of the employees in carrying out their daily duties, as well as preparing them to assume higher responsibilities as the next leaders of the organization.

Handled the following functions under BPI Debit and Prepaid Cards Department: • Product Management and Usage Programs for Debit and Prepaid Cards, May 2014 to October 2014• Acquiring and Corporate Relationship Management for Prepaid Cards, March 2012 to May 2014• Product Development for Prepaid Cards, September 2010 to March 2012Main responsibility is to create Marketing Program Proposal for usage and acquisition campaigns, marketing collaterals, and preparation of P&L… Show more Handled the following functions under BPI Debit and Prepaid Cards Department: • Product Management and Usage Programs for Debit and Prepaid Cards, May 2014 to October 2014• Acquiring and Corporate Relationship Management for Prepaid Cards, March 2012 to May 2014• Product Development for Prepaid Cards, September 2010 to March 2012Main responsibility is to create Marketing Program Proposal for usage and acquisition campaigns, marketing collaterals, and preparation of P&L. Show less