Orpinder Khamba Email & Phone Number

London, England, United Kingdom

• Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications
• Analyze and evaluate computer network design, operating systems and/or business requirements; and identify areas for network, database, and/or operating system improvements and upgrades; or the development of technical.
• Prepare reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions.
• Create, maintain and publish relevant support documentation in order to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficientInstall and.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible; escalating incidents to third line support teams where necessary.
• Perform regular IT audits to discover areas of weaknesses and reinforce them.

• Based on client sites, I have been responding to calls and tickets from end users, clearly identifying issues and troubleshooting through to resolution
• Managed my own ticket queue and monitor incidents to resolution in line with client processes and best practices
• Monitor systems and identify performance issues proactively
• Work within strict SLA timeframes and manage escalation of incidents within defined timelines
• Identify problem trends and implement changes as required
• Identify, design and plan to ensure continued service availability and ensure all changes are carried out in a controlled and tested manor

• Hands-on experience in documenting and maintaining a knowledge base of technical issues.
• Able to lead, motivate and train IT helpdesk team Acted as the main point of contact for the help desk by coordinating tasks and events as required.
• Maintained and monitored the server room, the wireless network and other server infrastructure.
• Set up staff workstations with PCs, phones and laptops.
• Tested and implemented new technology-based projects such as Office 365 implementation, roll out of AV software and Dropbox for business
• Coached and mentored 3 new staff members, guiding them through the Microsoft apprenticeship and conducting performance reviews.

• Provide field support for a varied home client user base.
• Resolved virus and malware issues with a 90% success rate.
• Restored data, operating systems, files, documents and drivers.
• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• Installed system software, including Windows XP/Vista/7/8/10, office applications and other 3rd party software.

• Trained both internal and off-site users in using the Training Tracker system.
• Set up and maintained the department intranet website.
• Member of the E-Learning Project Board, providing a Technical review of new E-learning systems on Trust machines and to liaise with IT department concerning any issues raised.
• Ensuring that any proposed E-learning system is capable of working with the Trust machines
• Set up and maintenance of the Oaktree Online café.
• Designing flyers/logos for courses held at the Training department.

• Provide field support for a varied home client user base
• Identify and resolve issues that may occur on the home machine
• Setup home broadband and Wi-Fi networks
• Resolve anti-virus, spam and malware issues on the client machines

• Providing support across three sites for the Medical Practice.
• Maintain software programmes (VISION, Microsoft products, Virus protection products)
• Maintain Network, Printers, Computers and Software Frontline support for all software and communication system queries
• Maintain all upgrades of vision clinical and guidelines data on monthly basis
• Maintain Pathology links on day to day basis with Kings College Hospital Maintain links with shared services

• Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.
• The ordering and tracking of servers, machines, software, and hardware

• Providing support for GP practices within a team of 20 support analysts I moved into a new team called CCA/BT consisting of 5 analysts providing 1st line support for Connecting for Health and 1st and 4th line support.
• Dealing with 20-30 calls a day where I achieve at least a 80% first time fix rate, 10% are engineering calls, 5% are user errors and 5% are 2nd/3rd line issues.
• The setup up of and use of PC Any Where, Citrix, VNC and Altier Remote Tools
• Database maintenance of the systems using Fox Pro, to identify and resolve any database issues that may arise.

Bachelor'S Degree, Internet Computing, 2:2

Bsc (Hons) Internet Computing Studies (2:2) Final Year Thesis: E-Learning: An Interactive Tutorial to VRML

Education record

NVQ Use and Support of Information Technology Level 3 (PASS) GNVQ Intermediate Business (MERIT) 10 GCSE’S PASSED INCLUDING MATHS AND.