Orr Ackerman Email & Phone Number

Netanya, Center District, Israel

• Product Release: Releasing new versions of the company's products, which are used by over 160 million users worldwide, ensuring that they are properly configured and optimized for maximum performance.
• Product Deployment: responsible for deploying new versions and updates of the company's products.
• QA Testing: Executing both manual and automated tests of the company's products, including new versions and production releases.
• Monitor the company's source control system. Monitoring the company's servers and performing routine maintenance and Monitor the activity of servers used by the product.
• Working closely with the R&D team, troubleshooting together to solve technical issues and using Continuous Integration and Continuous Deployment (CIDC) practices to streamline the software development and release.

Kefar Sava, Central, Israel

• Coordinated with team members and organizational partners to identify and resolve data issues.
• Transferring information and entering data from VG Lims to LabWare 7 and evaluating service calculations.
• Created, analyzed, and updated project manuals and technical documentation before they enter the market, as verified by the entire QA team.

Rosh Ha‘Ayin, Central, Israel

• Assisted customers by troubleshooting and resolving technical problem
• Troubleshooting daily IT desktop client issues, supporting multiple departments and various offices
• Worked closely and in collaboration with the Tier-2 team for more complex incidents
• Experienced in: SAP Business, MS Excel, Verifone’s CRM, Veripay, Veripass, EPM Control Panel, and other tools daily

Kefar Sava, Central, Israel

• Responsible for the technical Help Desk service for all the company employees
• Extensive proficiency in Office 365 Applications and Media Networks
• Digital array handling and operations
• Experience in: CRM application - SAP Business, back-office, and dashboards

Kefar Yona, Central, Israel

• Developed information operations (IO) and military information support operations (MISO)
• Used a variety of sources to gather information, including human intelligence, signals intelligence, and open-source intelligence
• Analyzed information to identify enemy threats, assess enemy capabilities, and develop plans for operations- Given a Letter of Recommendation and Excellence from My Commander