Carolina Orrego Email & Phone Number

Antioquia, Colombia

Miami, Florida, United States

• Partnered closely with clients and sales teams to identify and address unique drayage needs, delivering customized solutions and swiftly resolving issues to minimize disruptions and enhance the overall customer experience.• Built and nurtured strong relationships with trusted carriers, ensuring reliable, cost-effective services while effectively negotiating rates that align with client budgets and expectations.• Maintained rigorous compliance with state and federal regulations across all drayage operations, ensuring peace of mind for clients and fostering a reputation for reliability and professionalism.

Toronto, Ontario, Canada

• Built long-term relationships with clients, suppliers, and internal stakeholders through clear and effective communication, proactively resolving issues for top accounts, including Walmart, Sam’s Club, and Costco.• Drove significant account growth by increasing container movement from 2 to 8 containers per day, resulting in a 300% increase and demonstrating a commitment to client success and operational excellence.• Managed client reporting and software, proactively communicating shipment schedules to ensure transparency and alignment.• Analyzed transportation costs and schedules to optimize efficiency; organized documentation and collaborated with freight forwarders, vendors, and Global Sourcing teams to ensure accuracy and efficiency of shipments.

Oakville, Ontario, Canada

• Constructed a comprehensive training manual and led a 2-week training program for all new hires; managed 5 direct reports and coached them towards company’s longer-term objectives• Increased client satisfaction by 50% by proactively resolving issues with clients

Toronto, Ontario, Canada

• Organized high dollar inventory and prepared client reporting; maintained data accuracy in all company systems and proactively resolved any issues with clients• Acted as a liaison between organization and clients and worked diligently towards deadlines

Toronto, Canada Area

• Managed high dollar reconciliations for billing, and banking and resolved OHIP billing code-related issues• Optimized documentation procedures and ensured accuracy of client information

Toronto, Canada Area

• Resolved inbound and outbound customer inquiries and assisted with bookings, negotiations, export documentation, and authorization requests• Increased efficiency through inventory organization and shipment prioritization

Toronto, Ontario

• Increased customer satisfaction rate by 30% by customizing customer requirement requests, obtaining relevant export documents, and accurately and efficiently processing information• Prepared BOLs, vessel certificates, sea waybills, and export documentation according to the client’s requirements

Montreal, Quebec

• Managed international shipping schedule for high dollar assets and responded to client needs for top accounts: Walmart, Reitmans, and Dynamite• Conducted competitive market analysis for cost-effective solutions and increased efficiency of transport bookings with UPS, FedEx, and Purolator• Oversaw coordination for production and managed warehouse deadlines and deliverables

Montreal,Quebec

(Entering orders, coordination with management and production in terms of pricing and quality management, responding to customer’s inquiries and ensuring best service meeting deadlines and delivery dates, updating internal ERP/ Changing product codes/ managing the data base in terms of product-code-graphics-compliance, invoicing etc)

Logistics

French