Provide course design support in consultation with faculty. Assist faculty in designing and developing appropriate online learning programs and course content. Conduct quality course reviews using the UM System 5 Pillars of Quality Course Design process. Facilitate eLearning workshops/seminars for faculty professional development and online teaching certification.• Leading the project to revise our Quality Course Review rubric (ongoing). Created survey for the current 49-item online course evaluation rubric, compiling and analyzing the results. I am working with fellow IDs to revise the rubric into a leaner and more efficient tool that will be useful to faculty preparing to submit courses for review and to faculty peer reviewers and instructional design reviewers during the review process.• Completing Quality Course Reviews and supporting faculty through improvements to their online courses as a result of review feedback. In my 4 1/2 years with Missouri Online, I have reviewed and supported a total of over 215 Quality Course Reviews.• Designing and developing student-centered learning experiences in collaboration with colleagues and instructors. I have worked with faculty on projects that range from one-off consultations on a particular instructional challenge to full course builds from ideation through the building phase, defining online education objectives and ensuring their alignment with assessments and activities, assessing students’ needs, and incorporating appropriate media to drive interaction and engagement.• Facilitating consultations, workshops, and other events to prepare faculty for successful online teaching. Helped create the Online Teaching Certification Seminar, designed to help faculty deliver quality learning experiences for their students. I have facilitated 7 section cohorts of OTCS, resulting in the certification of over 130 faculty to teach online in the UM System.

Analyzed, planned, designed, and reviewed learning design project deliverables for online higher education courses. Managed multiple course development projects, using instructional design standards and best practices, adult learning principles, and current trends to support internal content developers and external higher education clients. Worked in multiple systems and with a variety of tools (learning management systems, proprietary and third-party technologies) to develop and deliver engaging course learning assets.• Built internal course objective hierarchies for company enterprise effort to provide personalization and remediation to learners. Collaborated with external subject matter experts to create, develop, review, and revise 25+ course objective hierarchies across multiple disciplines, in accordance with Bloom’s taxonomy.• Performed gap analysis, created course blueprint documents to align learning objectives to course materials, and adapted/rewrote additional assessments as needed for 30+ courses for various course-mapping projects.• Reviewed, revised, and rewrote subject matter expert storyboard scripts and readings, selected images for whiteboard animations and talking-head videos, and created course design documents in the development of 8 employability (soft skill) learning activity modules for higher education students.• Created internal documentation for addressing accessibility issues throughout our course design and development process, ensuring courses were designed with inclusivity in mind.

Performed contract instructional design duties for Cengage Learning on a variety of college and university customized learning experiences. Projects were completed within budgeted hours and project schedules. Success of these contracted projects resulted in the offer and acceptance of a full-time ID position.• Analyzed 4 dental assisting online syllabi and lesson plans to provide and implement improvements.• Reviewed and edited subject matter expert program-, course-, unit-, and learning-level objectives for 3 education courses, 2 allied health courses, and an HVAC program.• Calculated student time-on-task for individual course assets in 15 digital course products.

Managed team of 4 national digital product account managers focused on support and retention of K-12 schools and school district accounts. • Led team in collaboration with sales, operations, and product development efforts in implementing customer engagement and retention strategies.• Provided coaching, guidance, and direction to direct reports ensuring successful scheduling and execution of implementation, training, and ongoing support of digital solutions at customer accounts.• Consulted with customers about product, providing best-practice insights, usage data analysis, and student motivation plans, resulting in $350K renewal revenue.

Designed, developed, and delivered digital product presentation training, implementation, and ongoing support for higher education accounts to increase usage and ensure high levels of digital product utilization and customer satisfaction. • Planned and implemented post-sale training, coaching, and high-level support at over 50 schools in 7 states, leading to account stability and customer retention, leading District team to 104% of revenue goal and exceeding digital product activation goal by 11%.• Collaborated with faculty, IT administrators, and digital learning specialists to ensure best use of Cengage products, including successful integration with clients' Learning Management Systems. Served as primary contact for customers for post-sale support and client care, troubleshooting technical issues and filling training gaps to maintain and increase usage of digital product. • Finished as the #1 Implementation and Training Specialist (ITS) in the West Region in 2013; won the West Region’s ITS Collaboration Award in 2014.

Designed, developed, and delivered post-sale digital product implementation and training to large customer adoptions (500 students or more) across 12 states in the Midwest and Mid-South regions.• Strategized with and supported more than 50 regional sales partners on large technology usage and training plans for customers at 150+ colleges and universities. Designed and delivered in-person technology training and coaching programs for faculty members at new and existing accounts.• Designed and presented digital training, including case studies and customer scenarios, to over 100 sales reps at national and regional sales meetings, certifying their product knowledge and technology skills. • Participated in key strategy and development meetings, enhancing end-user learning experiences resulting in improvements to existing technology products.

Promoted textbook and technology product solutions for face-to-face and online courses in consultation with and support of 17 sales colleagues at higher education institutions across 12 states in the Midwest and Mid-South regions.• Designed and delivered customer-specific content presentations to secure product adoptions, growing territory revenue by 15% from a base of $16 million to $18.4 million over two years.• Trained internal and external clients on promotion and usage of company-wide and discipline-specific technologies. • Named to President’s Club as one of the top 5% of sales professionals in the company.

Managed marketing processes for textbook and technology product lines in the Arts and Humanities disciplines taught at colleges and universities nationally.• Worked closely with product teams in developing strategies and marketing campaigns for both new and established projects.• Conceived and wrote marketing plans and advertising copy to highlight features of textbooks, and designed promotional presentations for internal teams and external customers.• Followed market trends and targeted and tracked sales leads, growing list revenues by more than 30%.• Awarded Humanities Marketing Manager of the Year two years in a row (2003 and 2004); member of First Edition Team of the Year (2003) for Gardner’s Art Through the Ages: The Western Perspective.

Scouted and signed authors to write Marketing textbooks for college courses; negotiated contracts; managed expenses to budget. • Managed the publishing and revision process from signing through development to final publication of text. • Managed editorial staff (an editorial assistant and two developmental editors), providing direction and guidance in the editorial process and career development. • Provided editorial, marketing, and sales support for Marketing textbooks and technology products; influenced sales to meet goals for the list totaling $5.05 million.

Promoted and sold textbooks and technology products to professors at 22 colleges and universities in Illinois and Indiana. • Grew sales territory from $804,000 base in 1998 to $1.12 million in 2000; exceeded sales goal in both complete years as a rep, increasing net territory base by 22% in my first year and 13% second year. • Scouted for and reported on authors and reviewers of new and established products; signed instructor’s manual author for Managerial Accounting text. • Selected for “Publisher's College” and sales region’s “Mentor Program”, designed to expose reps to publishing experiences beyond the sales function as part of career development. Completed two Editorial internship programs, learning the functions of the editorial process through hands-on projects.